Customer Success Manager

1 week ago

Sydney, Australia LifeWorks Full time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

About the role:
The Customer Success Manager strives to build trusted advisor relationships with our clients and help them drive higher employee engagement and an overall better level of wellness with the LifeWorks solution.

The Customer Success team is responsible for the overall business and executive relationship with LifeWorks’ customers.

This is a part-time opportunity (4 days a week) working a 12-months max term contract.

The role can be based in any of our main offices (Sydney, Brisbane, Melbourne, Canberra)

**Responsibilities**:

- Maintain the highest level of client loyalty by developing relationships at all levels within the client organization, particularly the C-level executives.
- Conduct ongoing business reviews that measure client success and build plans to achieve client success including:

- Driving continued engagement of the LifeWorks solution by providing innovative communication programs focused on user uptake and persistency.
- Ongoing project status.
- Upcoming Product Roadmap presentations.
- Strategy sessions and solution optimization.
- Establish recurring targets and monitor performance.
- Provide information about LifeWorks’ company vision and product strategy as well as release readiness activities.
- Share best practices and connect clients to other clients to share ideas and industry best practices.
- Create high levels of customer advocacy and engagement.
- Solicit client feedback and work with internal partners to help drive product and operational improvements to enhance the overall Customer Experience.
- Work closely with operational counterparts inside LifeWorks to drive issues to closure.
- Continually advocate for Clients and find new ways to add value to the Client.
- Drive client engagement by connecting clients to the broader LifeWorks community of clients with attendance at events such as Insights and local events; providing opportunities to share their success stories and network with other clients for best practices collaboration.
- Manage and negotiate the renewal process when needed.
- Coordinate contracting and delivery of additional ad-hoc services.
- Identify additional solution expansion opportunities and refer to sales.

Succeeding as a Customer Success Manager will require the following core qualifications and skills:

- Post secondary education in Business, Technology, or a related field
- 5+ years of experience in Account Management, Success Management or other customer facing relationship role
- Familiarity with Employee Assistance, Wellness, Recognition, Perks or Human Capital Management market

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a safe work environment free of discrimination and harassment. We celebrate and embrace diversity in all its forms and have a zero-tolerance policy for violence, including domestic and family violence.
- Proper completion of probity checks and adherence to State/Territory public health orders is required as part of the recruitment process for all TELUS Health roles.

Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.

.

  • Customer Success Manager

    2 months ago

    Sydney, Australia Amadeus Full time

    Job TitleCustomer Success ManagerPurpose of the role The Amadeus Customer Success Managers empower their customers (Travel Sellers and Airlines) to unlock the most value of Amadeus solutions for higher return on their investment and business impact. CSMs aim to bring in more expertise to support our customer business expansion. They are responsible for...

  • Manager, Customer Success

    1 week ago

    Sydney, Australia Basware Full time

    Manager, Customer Success Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience,...

  • Customer Success Manager

    3 weeks ago

    Sydney, Australia Informatica Full time

    **Customer Success Manager** The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The...

  • Manager, Customer Success

    3 weeks ago

    Sydney, Australia SafetyCulture Full time

    **Manager, Customer Success**: - Sydney- Sales & Success - Leadership & Support /- Full-time Permanent- / Hybrid- SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when...

  • Manager, Customer Success

    1 week ago

    Sydney, New South Wales, Australia Basware Full time

    Manager, Customer SuccessJoin our team at Basware and lead the charge in driving customer successAs the Manager, Customer Success, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a...

  • Customer Success Manager

    3 weeks ago

    Sydney, Australia Teradata Full time

    What You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills,...

  • Manager, Customer Success

    1 week ago

    Sydney, New South Wales, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes.This role is for you, who has people management experience, and a background in value...

  • Manager, Customer Success

    2 weeks ago

    Sydney, Australia WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...

  • Customer Success Manager

    3 weeks ago

    Sydney, Australia Trintech Technologies Ltd Australia Full time

    Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia AvePoint Full time

    **Customer Success Manager - Sydney or Melbourne, Australia** **About AvePoint** At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Reveal Full time

    Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform.As a member of Reveal's Customer Success team, you will build relationships, understand customer objectives and challenges, determine, and mitigate customer risk, and identify product adoption and upsell opportunities. The...

  • Manager, Customer Success

    2 months ago

    Sydney, Australia Basware Full time

    Job Description Join our team at Basware and lead the charge in driving customer success! As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and...

  • Manager, Customer Success

    1 week ago

    Sydney, New South Wales, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...

  • Manager, Customer Success

    3 weeks ago

    Sydney, Australia Basware Full time

    Job Description Join our team at Basware and lead the charge in driving customer success! As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Reveal Full time

    Position:Customer Success ManagerReports To:VP Customer Success***Location:Sydney, AustraliaJob OverviewThe Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform. As a member of Reveal's Customer Success team, you will build relationships, understand customer objectives and challenges, determine,...

  • Customer Success Manager

    3 weeks ago

    Sydney, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success! As the **Manager of Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia London Stock Exchange Group Full time

    Customer Success Manager At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions...

  • Customer Success Manager

    3 weeks ago

    Sydney, Australia London Stock Exchange Group Full time

    Customer Success Manager At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia hatch Full time

    This is a Customer Success Manager role with Instant based in Sydney, Australia Instant --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.More About The Customer Success Manager Role At InstantInstant is looking for a highly collaborative and...

  • Manager, Customer Success

    2 months ago

    Sydney, Australia Procore Technologies Full time

    As **Manager **of our** Commercial Customer Success **team, you will play a crucial role in driving the retention and expansion of our customer base, through increased adoption and engagement. You will be responsible for overseeing a team of dedicated Customer Success Managers, aligning their efforts with company objectives, and fostering a customer...