Client Support Officer

2 months ago


Ballarat, Australia Department of Families, Fairness and Housing Full time

THE ROLE
Are you
- Committed to providing high quality trauma-informed service delivery to clients?
- Able to communicate sensitively and effectively in complex and challenging situations?
- A high performing team player with a collaborative approach?

The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Hub workforce to address client needs at first contact and provide tailored responses to client enquiries.The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.
ACCOUNTABILITIES INCLUDE
*
- Support the Hub Manager and broader Hub workforce in delivering client-focused objectives as aligned with strategic policy directions for Family Safety Victoria.
- Competently and sensitively prioritise tasks to provide optimal service delivery to clients.
- Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression.

Please open the position description to read more.
COVID-19 VACCINATIONThe department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.
HOW TO APPLY



  • Ballarat, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections...


  • Ballarat, Victoria, Australia Department of Families, Fairness and Housing Full time

    THE ROLEAre you Committed to providing high quality traumainformed service delivery to clients? Able to communicate sensitively and effectively in complex and challenging situations? A high performing team player with a collaborative approach?The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door...


  • Ballarat, Australia Department of Families, Fairness and Housing Full time

    THE ROLE Are you - Committed to providing high quality trauma-informed service delivery to clients? - Able to communicate sensitively and effectively in complex and challenging situations? - A high performing team player with a collaborative approach? The Client Support Officer provides a first point of contact for people accessing the services of The...


  • Ballarat, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely...


  • Ballarat, Australia HAYS Full time

    Client Services Officer Needed, Ballarat Based Role, Full Time, Well Known Organisation, Excellent Opportunity **Your new company** Hays Recruitment Ballarat have partnered with a well known organisation based in Ballarat that are in need of an experienced Client Services Officer for immediate start, the role is full time or part time and offers some WFH...


  • Ballarat, Australia HAYS Full time

    Client Services Officer Needed, Ballarat Based Role, Full Time, Well Known Organisation, Excellent Opportunity **Your new company** Hays Recruitment Ballarat have partnered with a well known organisation based in Ballarat that are in need of an experienced Client Services Officer for immediate start, the role is full time or part time and offers some WFH...


  • Ballarat, Australia Simply Helping Central Highlands and Djerriwarrh Full time

    **ARE YOU PASSIONATE ABOUT PROVIDING QUALITY SUPPORT TO THE COMMUNITY?** **IF SO, WE'D LOVE TO HEAR FROM YOU!** Simply Helping Central Highlands and Djerriwarrh aims to provide skilled and trusted in-home care and support services to add value, meaning and dignity to the lives of our vulnerable community, including Service Users of NDIS, Aged Care, TAC and...

  • Support Coordinator

    3 weeks ago


    Ballarat, Australia Auscare Support Full time

    Flexible hours - work from home - Competitive hourly rate $65.00per/hr. - Take your NDIS knowledge to the next level. Grow with us! WE WANT YOU! Tired of working for someone else? Ready to take the next step and manage your own time on your own terms? In response to the high demand for Support Coordination services we are actively recruiting in the...


  • Ballarat, Victoria, Australia Simply Helping Central Highlands and Djerriwarrh Full time

    ARE YOU PASSIONATE ABOUT PROVIDING QUALITY SUPPORT TO THE COMMUNITY?IF SO, WE'D LOVE TO HEAR FROM YOUSimply Helping Central Highlands and Djerriwarrh aims to provide skilled and trusted in-home care and support services to add value, meaning and dignity to the lives of our vulnerable community, including Service Users of NDIS, Aged Care, TAC and Work...

  • Support Coordinator

    3 weeks ago


    Ballarat, Australia Gateways Support Services Full time

    Exciting opportunity for professional growth and advancement - Supportive and empowering work environment - $40 to $45/h + Super + Salary packaging **About us** At Gateways, we're not just a team, we're a vibrant community of individuals with diverse interests and talents. Our staff includes mountain riders, comedians, skiers, surfers, video game...

  • Support Coordinator

    2 weeks ago


    Ballarat, Victoria, Australia Gateways Support Services Full time

    Exciting opportunity for professional growth and advancement Supportive and empowering work environment- $40 to $45/h + Super + Salary packagingAbout usAt Gateways, we're not just a team, we're a vibrant community of individuals with diverse interests and talents.Our staff includes mountain riders, comedians, skiers, surfers, video game superstars, movie...


  • Ballarat, Victoria, Australia VIP Support Full time

    VIP SUPPORT is an NDIS provider that is committed to delivering high quality care to people in their homes and local communities. We provide support services tailored to their individual needs.We are a diverse and multilingual organization supporting individuals across a wide spectrum to achieve positive health and wellbeing outcomes.We work one on one with...


  • Ballarat, Victoria, Australia VIP Support Full time

    VIP SUPPORT is an NDIS provider that is committed to delivering high quality care to people in their homes and local communities. We provide support services tailored to their individual needs.We are a diverse and multilingual organization supporting individuals across a wide spectrum to achieve positive health and wellbeing outcomes.We work one on one with...


  • Ballarat, Australia Employment Hero Full time

    The Support People is a leading registered NDIS provider in regional Victoria, creating an inclusive world where people with disability live the life of their choosing with our support. The Junior Client Service Officer is a key support role for the delivery of our NDIS Participant services. The NDIS Client Service Officer plays an integral part in ensuring...


  • Ballarat, Australia Alara Support Full time

    We are looking to hire a qualified support worker who is available 10-15 hours per week with opportunity to grow in the future. The role will be on a casual basis in Ballarat providing community and social support. We primarily work with individuals who have intellectual disabilities of all ages. We will provide you with ongoing training and guidance...


  • Ballarat, Australia VIP Support Full time

    **VIP SUPPORT** is an NDIS provider that is committed to delivering high quality care to people in their homes and local communities. We provide support services tailored to their individual needs. We are a diverse and multilingual organization supporting individuals across a wide spectrum to achieve positive health and wellbeing outcomes. We work one on...


  • Ballarat, Australia VIP Support Full time

    **VIP SUPPORT** is an NDIS provider that is committed to delivering high quality care to people in their homes and local communities. We provide support services tailored to their individual needs. We are a diverse and multilingual organization supporting individuals across a wide spectrum to achieve positive health and wellbeing outcomes. We work one on...


  • Ballarat, Australia Gellibrand Support Services Full time

    _Gellibrand is a non-profit organisation that provides support to people with disabilities living in Ballarat._ - **About Gellibrand**_ We have a strong, values-based culture, where we understand that great client support starts with great teamwork. Gellibrand is a place where you can develop your skills, and provide opportunities to find the role that fits...

  • Support Worker

    2 weeks ago


    Ballarat, Victoria, Australia BrightCare Home and Support Full time

    Main Duties and Responsibilities:Assist older people living independently in the community with activities relating to personal wellbeing, household management, and lifestyle,including:personal hygiene, grooming and presentation- general household, cleaning and environmental maintenance tasks- activities of interest in the home and local community-...


  • Ballarat, Australia Pinarc Disability Support Full time

    15/2/2024 - Work with a dynamic and enthusiastic team, opportunities for learning - Committed to putting employees & customers at the centre of everything we do - Family friendly workplace & Generous Salary Packaging (not-for-profit category) We are seeking a full-time Preschool Field Officer to join our dedicated team in Ballarat. The Preschool Field...