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Field Operations Coordinator

2 months ago

Surry Hills, Australia Taverner Research Full time

This role would suit someone who has been in the Market Research industry for multiple years and is looking for their next challenge in the operations side of the industry or someone who is experienced in running a team across multiple projects and has exceptional organisational skills that could be transferred to this role.

This role would be a great fit for you if...
- You are client focused, always aiming to meet the needs of the research team and research objectives
- You are always striving to provide quality work and inspire your team to do so as well
- You love working as a team (we don't have silos)
- You don't take short cuts as an option if it threatens the integrity of the data being collected
- You have a ‘can do’ flexible attitude
- You can think quickly
- You can work on multiple projects at the same time
- You have superior organisation skills
- You are be a problem solver/solution creator
- You work well and are calm under pressure
- You can contribute a positive outlook to the challenges we sometimes face in getting a project over the line
- You have a very high attention to detail as a core part of your personality
- You are open to continually learning new skills as required in order to work as efficiently and effectively as possible
- Have a desire to

Duties include supporting the Field Operations Manager:

- By being passionate about, and promoting, excellence, quality and efficiency in all areas pertaining to data collection while bringing projects in within budget
- By being flexible with working hours as required to ensure the smooth running of the department
- In hiring and training of new field employees
- In performance monitoring of existing staff
- By ensuring all policies, procedures are maintained and adhered to

Key Selection Criteria
- Understanding of the challenges of managing a casual field team across both CATI (telephone) and face-to-face (F2F) research
- Sound computer skills in Microsoft office, with demonstrated strong excel skills and/or willingness to improve in this area
- Have a current drivers licence
- Demonstrated experience in working in the F2F market research interviewing environment (or transferrable relevant skills e.g. managing/supervising a team of casual workers)
- Willingness to ‘jump in’ when and where required to get things done

Attributes we’re looking for..
- Technical knowledge/experience (can work in a Windows and Android environment etc. and has demonstrated ability to learn different software packages or apps quickly)
- Not precious, gets stuck in to get things done
- Delegates appropriately
- Can work to and deliver on KPIs
- Places clients and quality robust research at the forefront
- Revels in challenges / thinking outside the box
- Right to work permanently in Australia

The salary offered for this role will be based on relevant experience and suitability to the role as described.

**Job Types**: Full-time, Permanent

**Salary**: From $80,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Surry Hills, NSW 2010: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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