Client Specialist Officer. 6 Month Maximum Term

3 weeks ago

Canberra, Australia Life Without Barriers Full time

**Job no**: 501507

**Employment type**: Full Time

**Location**: ACT, Sydney, Darwin, Brisbane, Gold Coast, Hobart, Melbourne

**Categories**: Aged Care

**About the Organisation**

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better. If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

**About the Role**

Coordinate the initial entry process for clients that are referred to our Aged Care programs nationally. You will be the first point of contact for all calls received by our current Aged Care Clients across the region. In some circumstances, you will be able to provide immediate advice and information as per LWB policy and procedure. You will coordinate matching and or/service responses that are appropriate to the program and service allocation. This is a 6 month contract supporting our National team, which can be based from any of our local offices with hybrid work from home arrangements.

**Key Responsibilities**
- Receive initial requests from the funding body/ customer or stakeholders regarding a service/ placement request
- Collect and document information relating to the client in order to assist with placement matching and service allocation.
- Where appropriate, escalate or triage calls
- Provide feedback to the Aged Care Client Services Team
- Log all calls and query types for record keeping purposes and analysis
- Comply with all Life Without Barriers policy, code of conduct, procedures and practices, external funding body requirements and legislation.

**Skills & Experience**
- Demonstrated experience in relevant area / industry
- Strong interpersonal skills and the ability to deliver client service advice
- Strong Communication skills
- Demonstrated experience in a customer services focused role
- Understanding of social welfare sector including Disability, Aged Care or Mental Health Services in a client facing or administrative position
- High level written and oral communication

**Benefits**
- Opportunity to work for one of Australia's largest social purpose organisations
- Attractive Remuneration Package with up to $15,900 tax free per year
- Work from home position with monthly rostered day off

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.

**Applications close midnight on Monday 24th April 2023**

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

**Advertised**: 17 Apr 2023 E. Australia Standard Time
**Applications close**: 24 Apr 2023 23:55 E. Australia Standard Time

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