Business Systems Support

7 months ago

Hampton East, Australia Arcare Aged Care Full time

**Business Systems Support**
- **Generous Retail Discounts Available**:

- **Supportive Team Environment**:

- **Growing Organisation - job stability**

**Company**
Arcare is a proudly family-owned aged care business that now has over 50 residences throughout Victoria, Queensland and New South Wales. Arcare has a relationship focused approach that ensures that the relationships between clients, employees, volunteers, and family members are valued. This approach has been praised and celebrated by leading aged care experts as being at the forefront of elder care globally.

**About the Role**

The role reports to the Service Delivery Manager.

**Responsibilities**
- Administer and support all business systems, including but not limited to HumanForce, eCase, Incident Management, Salesforce, DocuSign, and PageUp.
- Liaison with software vendors to understand their roadmap and software functionality of future releases to ensure Arcare is adequately prepared for upcoming training requirements.
- Participate and provide support on projects where required.
- Provide coverage to other business systems support staff.
- Development of reports and dashboards for various areas of the business.
- Prepare and manage systems upgrades, user acceptance testing.
- Develop and maintain systems configuration and process documentation.
- Triage and prioritise IT requests using the ITSM Tool and ensure IT Support is delivered to the defined SLA in accordance with best practice ITIL framework.
- Ensure service requests in relation to IT issues are appropriately and professionally handled, within the business SLA.
- Provide mentoring to other junior team members.
- Proactively identify areas of improvements.
- Build and maintain effective and productive working relationships with colleagues, key stakeholders, vendors and suppliers, support the company’s mission and business objectives.
- Where required, conduct employee training and growing skillsets across the organisation.
- Where required, develop training guides, processes and procedures for business systems.
- Where required, work closely with the Learning and Development team to identify eLearning initiatives and develop the required online training materials.
- Other duties as required

**Skills and Experience**
- 3+ years of experience working in a similar role, preferably with experience in the Health and Aging sector
- Expert knowledge of business systems such as CRM, Rostering, Incident Management, HR Recruitment Management and Clinical Management. Good working knowledge of Microsoft products such as MS Office and SharePoint and eLearning etc.
- The ability to learn quickly and pick up new business systems.
- Successful management of BAU and project workloads.
- Excellent analytical capability and problem-solving skills. Ability to analyse and creatively resolve complex technical and business issues.
- Good understanding of the ITIL framework
- Current Drivers licence
- Current Police Clearance and Statutory Declaration that doesn’t preclude working in Aged Care

**Culture**

Arcare is a family-owned business therefore open and respectful relationships is the most important thing that we do. We believe that through sharing our stories and ourselves we are able to recognise and celebrate the uniqueness of every person. Arcare is also very committed to nurturing people, new ideas and personal growth by remaining flexible and open to possibilities

**Benefits**
- Supportive, friendly and caring organisation
- Family-owned business
- Training plan & educational opportunities
- Senses Framework to ensure staff are supported in personally meaningful goals
- Novated lease available
- Fresh fruit delivered weekly

**APPLY**

**_ All applicants are required to undergo a NDIS Check and provide evidence of right to work in Australia_

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