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Customer Services Executive

2 months ago


Sydney, Australia Contango Asset Management Full time

This is a fantastic opportunity to join Contango Asset Management as we continue our journey of exciting growth and game changing innovation and grow our team. The **Customer Service Executive **will be part of an enthusiastic team delivering daily customer excellence in all interactions and with our customers and Stakeholders.

**In this role, you can expect to**:

- Function as first point of contact for Customer, Consumer & Sales enquiries for our network of existing customers across Australia.
- Collaborate with our sales and operations teams to deliver an outstanding experience for every customer.
- Work to drive daily KPI’s to shape efficiencies and processes for customers relating to sales & solutions-based interactions.

**ABOUT YOU**:
We would love to hear from you if you have previous experience within customer service, sales, especially in a call centre environment. Ideally, you will be able to demonstrate the below:

- Exceptional customer service skills, with a customer centric mindset
- Excellent communication skills, written and verbal.
- Computer literate with an eye for detail
- A good listener, with an empathetic approach to assisting customers.
- Ability to build rapport and create sustainable relationships with our customers and stakeholders.
- Target driven and able to work to KPI’s and targets.
- Ability to embrace change and remain agile in a fast-paced environment.

**Job Types**: Part-time, Contract
Contract length: 6 months

**Salary**: $55,198.39 - $65,345.25 per year

Expected hours: 25 per week

**Benefits**:

- Employee mentoring program
- Employee stock purchase plan
- Paid volunteer leave
- Professional development assistance
- Referral program
- Salary packaging
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission
- Overtime pay
- Performance bonus

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (required)
- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Ability to Commute:

- 2 Chifley Square Sydney, NSW 2000 (required)

Ability to Relocate:

- 2 Chifley Square Sydney, NSW 2000: Relocate before starting work (required)

Work Location: Hybrid remote in 2 Chifley Square Sydney, NSW 2000

Expected Start Date: 20/11/2023


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