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Customer Service Executive

3 months ago

Sydney, New South Wales, Australia Carecone Australia Pty. Ltd Full time

Position:
Customer Service Executive

Location:
Sydney/Melbourne

Job Description

  • Answer phone calls in a more professional manner and provide information about products and services as required by the callers
  • They are responsible for taking or cancelling orders, and obtaining details of customer complaints
  • Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
  • Render administrative support to other customer care team members when the need arises, or as instructed
  • Follow up customers and their complaints; ensuring that customer's requests are attended to accordingly
  • Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
  • Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
  • Identify tasks critical to keeping customer satisfaction levels in check
  • Select, hire, and train new team members
  • Network with various departments and groups that are involved in customer support, orders, and processing
  • Ensure maximized productivity and minimized costs
  • Encourage and motivate team members for continuance of quality service delivery

Job Type:
Contract

Salary:
$ $275.00 per day

Schedule:

  • 8 hour shift

COVID-19 considerations:
Yes