Capability Lead

5 months ago

Greater Adelaide SA, Australia Westpac Group Full time

**Capability Lead - 46901**
- **Full Time Permanent Opportunity**:

- **Parramatta (Sydney or Bedford Park (Adelaide) location**

**How will I help?**

As the Capability Lead within the Customer Solutions team, you will develop and deliver coaching and training interventions to build and embed technical skill and professional capability, supporting our new to role and experienced employees to build the skill sets they need to fulfil our service promise and meet our customer’s needs.

You will utilise both face to face and virtual delivery mediums to create a quality learning experience supporting teams in Estates COE, Complaints and Customer Assist and specialised leadership programs and wellbeing programs.

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Demonstrated experience developing and training facilitation
- Solid coaching capability in lifting performance across both customer and commercial results
- Understanding of adult learning principles and facilitation techniques
- Experience in working with Capability framework (desirable)
- Excellent communication, presentation and interpersonal skills
- Ability to monitor and manage learner understanding and operational training environment. Ability to manage projects and prioritise in a fast paced environment

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits.

**How do I Apply?**

Start here. Select the **APPLY **or **APPLY NOW **button.

**_Do you need reasonable adjustments during the recruitment process? _

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