Customer Service Assistant
5 months ago
Are you ready for a short-term adventure in a vibrant customer service role? We're seeking enthusiastic individuals to join our client for a two-month assignment. If you're a self-motivated professional with excellent attention to detail, we want to hear from you
Our client is Australia's leading total waste management solutions provider, serving their customers for over 50 years. They deliver solutions that offer their customers the capacity to collect, process, treat, recycle or safely dispose of any type of waste.
Our client is based in Erskine Park, and is looking for customer service superstars who are ready to start immediately for a two month assignment, finishing at the end of January. The shifts will be Monday to Friday, either 9AM - 5PM or 8AM - 4PM.
The causal rate for this role is $33.34 per hour + super.
Key Responsibilities:
- Answering and directing incoming phone calls
- Handling complaints regarding services and providing effective solutions
- Advising customers on issues related to grease traps (OHS, SW regulations, etc.)
- Booking scheduled services
- Conducting dispute resolution
- Updating services with new information (POs, Access requirements, etc.)
- Experience with Office 365 suite (Word, Excel, Outlook)
- Previous call center experience (desired)
- Demonstrates a strong work ethic
- Understands the importance of punctuality and reliability
- Committed to safety protocols
- Self-motivated and able to work autonomously
- Thrives in both independent and team-oriented environments
- Exhibits a high attention to detail
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