Aps5 Guidance Officer

3 weeks ago

Melbourne, Australia Talent International Full time

australia melbourne contract up to au$55.24 per hour**The opportunity**

Our client is a community focused federal government agency. They have an exciting position available for a APS5 level Guidance Officer to join the team.

12-month initial Labour Hire contract with the opportunity to extend.
APS 5 level role offering $55.24 hourly + Superannuation. To be based out of their Richmond or Geelong office.

This is a hybrid position offering 2 days working from home, with the remaining 3 on site. 37.5-hour work weeks, with 7.5-hour work days.

**Your responsibilities will include**:

- Researching, drafting and updating internal and external guidance with a participant focus that reflects the Agency’s policy positions and meets agency’s plain English and accessibility standards.
- Interpreting the policy and legislative environment the branch operates in.
- Developing or updating guidance material in response to participant and external stakeholder feedback.
- Understanding the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.
- Providing service delivery knowledge and advice about procedural guidance, practice implementation and operational matters as needed to support an improved participant experience.
- Contributing to continuous improvement, maintaining best practice and innovation in the branch.
- Managing multiple priorities while maintaining high work standards, governance protocols and accuracy, meeting defined timeframes and performing other duties as requested.

**Skills required?**
- **Australian citizenship is a requirement to be eligible for this position**
Experience as a content writer and designer with a focus on user-centered services and products
- Demonstrated understanding of content design, including accessibility, inclusivity, readability, information architecture, content types and models
- Experience collaborating across a multidisciplinary team
- An understanding of user stories, prototypes and journey maps
- Experience working in a fast-paced and changing environment
- Abilities to adapt to change and pivots in priority

**APPLY**
- Submit your resume, or for further information please contact

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