Video Conferencing Concierge

3 months ago

Canberra, Australia Optus Full time

**Location**:, ACT

**Company**: Optus

**Type**: Full Time

**Job ID**: 154199
We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

As the VC Concierge you will join our onsite Support Team in providing first and interim level contact and technical problem resolution for end users of video conferencing equipment.

Working in a professional, multi-skilled, and dynamic environment, you will work autonomously, under pressure and can deal confidently with all levels of management.

Ready to reimagine your career with us?

Event management, the initial triage and solve incidents as well as the implementation of service requests and approved changes.
Communicating with customers to resolve queries and/or raise the queries to appropriate teams for resolution.
Demonstrate strong customer relationships by showing ownership and accountability.
Ensuring customers are kept up to date with the progress of open requests.
Recording and providing clear documentation to improve first call resolutions.
Work closely with your team by sharing knowledge and insights to provide high level of customer service.

It starts with you

A proven experience in a Service Desk environment or similar role.
Able to demonstrate exposure to an ITIL environment (ITIL certifications desirable).
Logical thinking with strong problem solving and analytical skills, and attention to detail.
A demonstrated ability to express IT proficiency and skill.
High level communication skills, both written and verbal.
Ability to confidently deal with all stakeholders levels.
Take ownership of problems and follow through to resolution.
The ability and willingness to learn and understand new technology.
Confidently work with other team members and resources as required.

The good stuff

Competitive salary and performance incentives
Discounts to Optus products and services, and to over 400 retailers Australia-wide
Training, mentoring and development opportunities (ask us about OptusU)
Up to five days of Volunteer Leave per year
A “connected” day for you to use to connect to something you are passionate about

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

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