Technician - Video Conferencing / Audio Visual

7 months ago

Canberra, Australia Infinite Talent Group Pty Ltd Full time

Our client has a requirement for multiple labour-hire resources to provide Video Conferencing / Audio Visual Technical Support to the department. The Video Conferencing / Audio Visual Technicians will be required to augment and work under the direction of the client Video Conferencing team. The technicians will provide:

- Level 2 technical support, using client ITSM tools, processes, and governance structures; and
- Video conferencing concierge services to client end users.

**Working arrangements**:
**Essential criteria**:
To fulfill the responsibilities of the role, the following criteria are considered essential:

- Technical Proficiency with Cisco Products. Demonstrated experience in configuring, maintaining, and troubleshooting Cisco video conferencing and audiovisual equipment.
- Understanding of ITIL Framework. Knowledge of ITIL practices relevant to IT service management and operations, particularly in service request fulfilment, incident and problem management.
- Experience in Audio Visual Systems. Proven capability in setting up, operating, and troubleshooting a variety of AV equipment and systems, including microphones, speakers, video monitors, projectors, and related technology.
- Customer Service Skills. Strong interpersonal and communication skills to effectively assist and resolve government customer queries and issues.
- Problem-Solving Abilities. Aptitude for quickly diagnosing and resolving technical issues in high-pressure environments.
- Security Clearance. Ability to obtain or possession of a current government security clearance due to the sensitive nature of the work environment.
- Documentation Skills. Competency in documenting processes and incidents accurately and according to organizational standards, facilitating clear communication and compliance with operational requirements.
- Flexibility and Availability. Willingness to work flexible hours, including evenings and weekends if necessary, to support operations and special events.

**Desirable criteria**:

- Certifications specific to Cisco systems, such as Cisco Certified Network Associate (CCNA) or Cisco Video Network Specialist. ITIL Foundation Certification or higher.
- Government Sector Experience. Previous experience working within government or other regulated industries, with an understanding of the specific operational and compliance challenges.
- Project Management Skills. Experience in managing small to medium AV projects, including planning, execution, and resource management.
- Training and Mentoring. Experience in training or mentoring staff in the use of AV and conferencing equipment.
- Innovative Thinking. Demonstrated ability to contribute to process improvement initiatives within the AV and IT support domains.
- Team Collaboration. Proven track record of working effectively in a team environment, collaborating with other technical and non-technical staff.

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