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IT Support Specialist

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Canberra, ACT, Australia Ignite Recruitment Full time

{"h1": "IT Support Analyst Role at Ignite Recruitment", "p": "At Ignite Recruitment, we're seeking a skilled IT Support Analyst to join our team. As a key member of our IT Support team, you'll provide Level 1 to 3 technical support and report directly to the IT Service Desk Manager.", "ul": [{"li": "Administer servers, manage user/group permissions, and handle print services."}, {"li": "Provide Level 1 to 3 technical support, including troubleshooting complex issues and addressing hardware problems."}, {"li": "Maintain IT infrastructure, including Microsoft Windows desktops and laptops, Microsoft 365, Active Directory, Exchange, Azure, printers, and mobile management."}, {"li": "Provide remote support, manage Mac devices and operating systems, and oversee enterprise backup and recovery procedures."}, {"li": "Use systems performance-monitoring tools and support video conferencing."}, {"li": "Conduct audits, manage service requests, and assist new starters."}, {"li": "Develop knowledge-based articles and contribute to IT process improvements."}, {"li": "Participate in a rotational weekend on-call roster as required."}], "h2": "Ideal Candidate", "ul": [{"li": "Demonstrated experience in ICT and relevant qualifications in IT, ICT, or related fields are desirable."}, {"li": "Proficiency with Microsoft Windows, Microsoft 365, Active Directory, Exchange, Azure, printers, mobile management, Mac devices, and remote support."}, {"li": "Strong troubleshooting skills across Level 1 to 3 support and familiarity with backup and performance-monitoring tools."}, {"li": "Excellent communication and organisational skills, with the ability to manage workloads in a high-pressure environment."}], "p": "If you're a skilled IT professional looking for a challenging role, please apply now. For more information, please contact Lorena Orp at Ignite Recruitment."}