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Onboarding Coordinator

4 months ago

Brisbane, Australia De Beers Group of Companies Full time

Company Description
- Join us as our Onboarding Coordinator where you will be coordinating and managing a team of Onboarding and Offboarding Administrators embedding onboarding and offboarding processes for the region, ensuring all delivery targets and KPIs are achieved, and value is generated for the business.

**You will look after our most important resource. Our people.**

As Global Shared Services (GSS), our commitment to partnership is at the core of our values. As an Onboarding Coordinator, you will deliver flawless transactional, value added and customer-focused services to support the Anglo-American organisation.

We invite talented people who can deliver high standard performance through innovative end-to-end processes. Using automation and other digital platforms in service delivery. We welcome customer centric individuals with a broad base of capabilities, to join us.

**Job Description**:

- The Onboarding Coordinator will be responsible for coordinating, executing, and actively managing a team of Administrators servicing multiple Business Units across the APAC region. This is a full-time permanent role based in our Brisbane Corporate Office with work from home/flexible working arrangements available.

**More of your responsibilities will include**:

- Management of onboarding cases in ServiceNow related to the relevant Business Unit and ensuring the work of the team meets the required standards
- Assess and manage team capacity and demand planning to provide best practice expertise, whilst maintaining focus on the new joiner and line manager experience
- Proactively identify and resolve key barriers / risks / core problems which may hinder delivery of operational onboarding activities
- Drive operational efficiencies and ensure good governance
- Review and analyse data to drive team performance and provide regular management information reports as required
- Ensure any engagements with stakeholders are consistent with long-term Business Unit and Group sustainability initiatives and standards
- Lead the adoption of standards, new ways of working and system usage within own team and stakeholders
- Maintain alignment and standardisation of onboarding requirements between Business Units within the region
- Manage the growth, development, and performance management of the Onboarding Administrator teams
- Work within policies, processes and systems and advise your leader of any issues which impede your, or the team’s performance
- Identify opportunities for continuous improvements and make recommendations accordingly
- Qualifications
- A relevant Bachelor’s degree
- Good working proficiency in computer skills and MS Office (particularly Excel and PowerPoint)

**Experience and Knowledge**:

- Strong organisational skills; take initiatives, time management; attention to detail and ability to prioritise and manage competing demands
- 5 - 7 years’ experience working in a customer focused environment, ideally working to deliver on SLAs
- Ability to demonstrate achievement of performance and efficiency benefits through coaching and people development
- Focus on continuous improvements - ability to identify, share and coordinate continuous improvement opportunities
- Experience in leading and managing a diverse team in multiple countries
- Additional Information
- Full-time permanent role
- Competitive salary + 12% superannuation
- Work from home/flexible working arrangements
- Annual incentives

**What we Offer**
When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company - and we’re still growing all the time.

**Who we are**
We aim to lead the industry by pursuing ever safer and more responsible ways of working, demonstrating integrity, and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies. As the custodians of coal and other precious natural resources - diamonds (through De Beers), copper, platinum and other precious metals, iron ore and nickel - our extraordinary teams work safely and collaboratively, with the utmost consideration for local communities, our customers and the world at large.

**Background checks**

**Inclusion and Diversity**
At Anglo American, we embrace change and promote an inclusive and diverse environment where you can bring your whole self to work, every day. We are adopting new approaches to recruitment, talent development, mentoring, parental leave, and flexible working to further support diversity across our business.

**How we are com