Complaints Technical Advisor

7 months ago


Melbourne, Australia Allianz Australia Full time

**Complaints Technical Advisor | Melbourne/Sydney**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**You'll be responsible for**
- Supporting our Customer Relations objectives by supporting Team Managers, Seniors and our specialists with fair and reasonable decision making outcomes in accordance with Regulatory Guide 271, the General Insurance Code of Practice and our Allianz dispute resolution framework.
- Analysing industry trends, regulatory changes, and emerging technologies to provide recommendations on technical strategies and best practices.
- Developing and delivering technical training programs for internal stakeholders to enhance their understanding of complex insurance concepts and technical aspects.

**About you**
- Extensive complaint management experience in internal and external dispute/complaint resolution practices.
- Significant experience in managing technical complaints / situations within the insurance industry.
- Comprehensive knowledge of RG271, the Insurance Contracts Act and the General Insurance Code of Practice
- Strong analytical and problem-solving skills with the ability to interpret and communicate complex technical information effectively.
- Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels.

**What's on offer**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Professional

**Location**:

- Melbourne, VIC, AU, 3000Sydney, NSW, AU, 2000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 49304

**Position Cluster**:

- Non-Executive


  • Technical Advisor

    6 days ago


    Melbourne, Australia Live & Learn Full time

    **TECHNICAL ADVISOR - FOOD SYSTEMS, 2 YEAR, REMOTE, FLEXIBLE, FULL-TIME** **Live & Learn Environmental Education** **BUILD RESILIENCE IN VULNERABLE COMMUNITIES** Join our project management team based at our network office and help support food production, well-being and the resilience of vulnerable communities across the Pacific Islands and beyond. As...

  • Technical Advisor

    7 months ago


    Melbourne, Australia KBR Full time

    **Title**: Technical Advisor **Your KBR future - delivering solutions and changing the world!** **About KBR**: Kellogg Brown & Root (KBR) is a leading Defence and Government professional services provider. In Australia, KBR has been delivering solutions to Defence and Defence industry for over 20 years. We provide in-depth expertise to a wide range of...


  • Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Justice and Community Safety **Salary**: $74,580 - $90,558 Occupation: Administration/Secretarial Reference: VG/1801384 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get...

  • Technical Advisor

    6 months ago


    Melbourne, Australia Nova Group Full time

    **About our opportunities**: Team Nova is a Major Service Provider (MSP) to the Capability Acquisition and Sustainment Group (CASG) within the Australian Department of Defence. Team Nova is committed to growing the capacity of CASG and industry to deliver on the Integrated Investment Program. We have commenced multiple long term Integrated Work Packages...

  • Technical Advisor

    7 months ago


    Melbourne, Australia Talent Solutions Defence & Aerospace Full time

    ManpowerGroup Defence & Aerospace are collaborating with a prominent defence company who specialise in the delivery of science, technology, and engineering solutions to government and companies across the globe. Operating from six primary offices throughout Australia and employing approximately 2000 professionals, they are dedicated to social and...


  • Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Respond to Complaints and feedback from victims of crime - Ongoing position - VPS3: $74,580 - $90,558 + superannuation The Department of Justice and Community Safety are seeking a Complaints and Feedback Officer to join the new Victims of Crime Financial Assistance Scheme. This role maintains records of incoming complaints, recommendations, and resolutions,...


  • Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: Aust - VIC Metro In Customer Resolution and Remediation, we are working towards making it easy for our customers and the community to feel heard and have any complaints resolved fairly & efficiently. This role will be incredibly rewarding and you will have the opportunity to make a difference for our...


  • Melbourne, Australia UniSuper Full time

    Are you looking to join a high-performing, award-winning team? Come and join our Member & Advice function where our front-line teams help to support our members, in turn creating great retirement outcomes. Through this focus we have been recognised for our excellence, exceptional customer service and high performance. Be part of our inclusive, passionate...


  • Melbourne, Australia Rio Tinto Full time

    **Advisor Technology Development** - Be part of the team pioneering the commercialisation of Rio Tinto’s novel NutonTM heap leaching technology. You challenge. We reward. - Key role in a diverse and global organization - Role based in Melbourne, Australia **About the role** Finding better ways to provide the materials the world needs. We are looking for...


  • Melbourne, Australia Iress Full time

    Incident & Complaints Analyst **See yourself being part of a large, transformational change? This could be the role for you!** **At Iress, we make things happen** We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More...


  • Melbourne, Australia Iress Limited Full time

    See yourself being part of a large, transformational change? This could be the role for you! At Iress, we make things happen We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000...


  • Melbourne, Australia AIG Full time

    #LI-JC1 At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complaints and Disputes Officer to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. AIG is a leading provider of insurance products and services for commercial and personal insurance...

  • I&c Complaints Officer

    7 months ago


    Melbourne, Australia UniSuper Full time

    **About US** UniSuper is a place for people who want to make a difference in their work and the world. As one of Australia’s largest super funds you will join an inclusive team of passionate people focused on creating a great retirement outcome for our members. You will be empowered to grow your career and contribute from day one in an organisation that...

  • IT Technical Advisor

    7 months ago


    Melbourne, Australia Victorian Building Authority Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Building Authority **Salary**: $92,332 - $104,762 Occupation: IT and Telecommunications Reference: VG/1573A Seeking a motivated IT Technical Advisor with excellent communication and interpersonal skills. **Position overview** **What we are looking for**: - Demonstrated technical...


  • Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** $58.50 per hour + Superannuation **Job Type** Contract **Ref** JO- 2208-559894 **Contact** Liam Lasslett **Posted** 25 minutes ago **The Opportunity** Our client is a community focused federal government agency. They have an exciting opportunity for Multiple **Technical Advisors** from the...


  • Melbourne, Australia Agribusiness Recruitment Full time

    **The Right people** **at the Right time**: **Technical Sales Advisor**: - Melbourne / Brisbane (flexible) _ - _Become the Australian Technical “Face” for a dynamic European based company _ - _Horticulturally focused _ - _Flexible location Melbourne / Brisbane _ - Full Time _ **_Salary _**: - TBA- _ **_Full Description _**: - _Become the Australian...


  • Melbourne Northern Suburbs, Australia HAYS Full time

    A Federal Government Agency is looking for experienced complaints officers to join their team. **Your new company** A Federal Government Agency that plays an integral part in supporting disadvantaged communities all across Australia. They have an amazing team made up of people who have a passion for helping and improving the lives of others. **Your new...

  • Technical Advisor

    5 days ago


    Melbourne City Centre, Australia Victorian Building Authority Full time

    We currently have a Fixed Term, 2 Year Opportunity available in our Technical and Regulation, Building team where you can utilise your extensive Building knowledge to provide support and technical services within the Office of the State Building Surveyor. Within the role of Technical Advisor (Building) you will be responsible for providing high-level...


  • Melbourne, Australia AIG Full time

    #LI-JC1 At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complaints & Disputes Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. AIG Australia is a leading provider of insurance products and services for commercial and personal insurance...

  • Technical Advisor

    5 days ago


    Melbourne, Australia Victorian Building Authority Full time

    Location: Melbourne | CBD Job type: Fixed terM/Fixed Term - 2 Years Organisation: Victorian Building Authority **Salary**: $90,067 - $102,192 Occupation: Construction Reference: VG/22_6267 An opportunity to provide expert technical information and support the Office of the State Building Surveyor We currently have a Fixed Term, 2 Year Opportunity...