Current jobs related to Complaints & Disputes Officer - Melbourne - AIG
-
Nsc Complaints Resolution Specialist
2 weeks ago
Melbourne, Australia AMP Limited Full time**The opportunity** The Customer Resolution Specialist is responsible for helping the Client Servicing teams to continuously improve the quality of our customers’ experiences. This is done by partnering with your colleagues and stakeholders to actively respond to complaints/disputes and using the feedback to turn negative customer experiences into...
-
Melbourne, Australia AMP Full timeComplaints Team Quality Coach-North Service Centre If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...
-
Senior Complaint Resolution Manager
1 week ago
Melbourne, Victoria, Australia Australian Financial Complaints Authority Full timeRole SummaryWe are seeking an experienced senior dispute resolution professional to join our team at the Australian Financial Complaints Authority. As a key member of our general insurance dispute resolution team, you will be responsible for managing and resolving complex escalated complaints in a fair and efficient manner.The ideal candidate will have...
-
Dispute Resolution Strategist
1 week ago
Melbourne, Victoria, Australia Australian Financial Complaints Authority Full timeKey Role InformationWe are seeking an experienced senior dispute resolution professional to join our team at the Australian Financial Complaints Authority. As a key member of our general insurance dispute resolution team, you will be responsible for managing and resolving complex escalated complaints in a fair and efficient manner.The ideal candidate will...
-
General Insurance Dispute Specialist
1 week ago
Melbourne, Victoria, Australia Australian Financial Complaints Authority Full timeJob DescriptionWe are seeking an experienced senior dispute resolution professional to join our team at the Australian Financial Complaints Authority. As a key member of our general insurance dispute resolution team, you will be responsible for managing and resolving complex escalated complaints in a fair and efficient manner.The ideal candidate will have...
-
Melbourne, Australia AIG Full time#LI-JC1 At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complaints & Disputes Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. AIG Australia is a leading provider of insurance products and services for commercial and personal insurance...
-
Intake & Enquiries Officer (Vpsg3)
2 weeks ago
Melbourne, Australia Health Complaints Commissioner Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Health Complaints Commissioner **Salary**: $72,751 - $88,336 Occupation: Regulatory Governance and Compliance Reference: VG/DH/HCC/490597 The office of the **Health Complaints Commissioner (HCC)** is an independent office established under the Health Complaints Act 2016 to provide health...
-
Complaints Assessment Officer
2 weeks ago
Melbourne City Centre, Australia Victorian Inspectorate Full timeThe position requires demonstrated experience in handling complaints in an integrity or oversight context, or experience in a complaints, compliance, alternate dispute resolution or investigations role. A tertiary qualification in a relevant discipline such as criminal justice, law, public sector administration, alternate dispute resolution or investigations...
-
Nsc Quality Coach
4 weeks ago
Melbourne, Australia AMP Limited Full time**The opportunity** The Quality Coach is responsible for training and ongoing coaching support to complaints resolution specialists, to effectively resolve complaints received within regulatory timeframes. **How you will make an impact** - Review complaint responses and provide feedback and coaching in a timely manner to enhance service the competency of...
-
Dispute Resolution Officer
3 weeks ago
Melbourne, Australia Mecca Recruitment Group Full timeEnjoying the work that you do is important to our client, and you will be joining a fantastic environment working alongside the best of the best in our industry, who encourage continuous learning opportunities to advance your career! As a Dispute Resolution Officer, you will be an integral part of the Quality & Training team, responsible for managing the...
-
Resolutions Officer, Intake
2 weeks ago
Melbourne, Australia Health Complaints Commissioner Full timeLocation: Melbourne | CBD Job type: Fixed term / 12 Months Organisation: Health Complaints Commissioner **Salary**: $90,067 - $102,192 Occupation: Administration/Secretarial Reference: VG/1700598 ***: **Resolutions Officer, Intake & Early Resolutions** **x1 Fixed term (12 months), Full or part time** Resolutions Officers manage caseloads of...
-
Complaints Assessment Officer
2 weeks ago
Melbourne, Australia Victorian Inspectorate Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Victorian Inspectorate **Salary**: $91,418 - $103,725 Occupation: Regulatory Governance and Compliance Reference: VG/VI0038A - This opportunity is for you, if you would enjoy: - Strengthening Victoria’s integrity system; - Being part of the checks and balances that positively influence the...
-
Dispute Resolution Officer
4 weeks ago
Melbourne, Australia AustralianSuper Full timeWe make a difference, delivering outcomes for millions of members. - Join a growing team with supportive leaders - Permanent role to support our Members First ethos At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to...
-
Dispute Resolution Officer
4 weeks ago
Melbourne, Australia AustralianSuper Full timeWe make a difference, delivering outcomes for millions of members. - Join a growing team with supportive leaders - Initial 12-month contract role to support our Members First ethos At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable...
-
Dispute Resolution Officer
3 weeks ago
Melbourne, Australia Dixon Appointments Full timeFull-time located in CBD, WFH opportunities - 6-month assignment - State Government Department - Full-time located in CBD, WFH opportunities - 6-month assignment - State Government Department **The Organisation**: The vision of the State Government Department is for a justice and community safety system that works together to build a safer, fairer and...
-
Dispute Resolution Officer
3 weeks ago
Melbourne, Australia AustralianSuper Full timeAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. **Your...
-
Superannuation Complaints Specialist
1 week ago
Melbourne, Victoria, Australia AirTree Ventures Pty Full timeJob RoleAs a Financial Disputes Resolver, you will be part of our centre of excellence for complaint resolution, delivering fair and timely outcomes for complainants in accordance with RG271 guidelines.You will oversee the end-to-end complaint handling process for the Trustee office, managing simple and complex superannuation complaints effectively.You will...
-
Intake & Enquiries Officer
3 weeks ago
Melbourne, Australia Health Complaints Commissioner Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Health Complaints Commissioner **Salary**: $76,817 - $93,275 Occupation: Regulatory Governance and Compliance Reference: VG/HCC00711690/00490596 The Health Complaints Commissioner (HCC) is an independent statutory officer whose role is established under the Health Complaints Act 2016. HCC...
-
Disputes Resolutions Officer
3 weeks ago
Melbourne, Australia Afterpay Full timeCompany Description Afterpay is transforming the way we pay by allowing customers to buy products immediately and pay for their purchases over four installments. The service is completely free⁵ for customers who pay on time - helping people spend responsibly. As of December 31, 2021, Afterpay is offered by more than 122,000 of the world’s favorite...
-
Superannuation Complaints Specialist
22 hours ago
Melbourne, Victoria, Australia AirTree Ventures Pty Full timeJob DescriptionAs a Dispute Resolution Specialist at GROW Inc, you will be part of a centre of excellence dedicated to fair and timely complaint resolution. You will be responsible for delivering exceptional outcomes for complainants, adhering to RG271 guidelines, and influencing change to enhance the member experience.Our team handles end-to-end complaint...
Complaints & Disputes Officer
1 month ago
#LI-JC1
At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complaints and Disputes Officer to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.
AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.
Make your mark in Business Operations
As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG’s Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers’ and AIG’s success.
How you will create an impact
You will be responsible for managing the dispute from IDR to EDR, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
**Key accountabilities will include but not limited to**:
You will review, manage and resolve disputes ranging from simple to complex from start to finish in accordance with the industry Code Of Practice, Fair Code NZ, The Australia Financial Complaints Authority (AFCA) Rules, Financial Services Complaints Ltd rules (FSCL), Regulatory Guide 271(Corporations Act) CTH (1988) and the Australian and New Zealand Complaints Management Standard.
You will utilise your strong technical skills to evaluate disputes, determine whether to maintain or overturn previous decisions and prepare related documentation, such as final decision letters, claims settlement terms and/or AFCA submissions.
You will have strong stakeholder engagement skills, building meaningful relationships with customers, internal and external stakeholders, including AFCA & FSCL.
Ensuring fair and equitable outcomes for our customers in handling all complaint is critical
Assisting our Complaints and Disputes Manager with the preparation of reports for senior staff across our business in providing insights is an important aspect of this role.
An ability to analyse data, identify root cause and engage the business as to significant issues related to their areas will result in you adding significant value to AIG
It will be required that you assist with training the wider business of our Complaint Management process and the identification of complaints.
Ultimately you will drive service excellence by adhering to, and exceeding, regulatory timeframes as they relate to the management of complaints.
What you’ll need to succeed
Strong dispute resolution experience and/or industry experience preferably within insurance.
You will have an understanding of our products, with a keen eye for detail and ability to follow process, meet deadlines and manage competing priorities.
Excellent communication skills, both verbally and written.
Effective and efficient decision making and time management skills with the ability to work unsupervised and under pressure.
Ability to manage complex matters confidently and calmly.
Strong computer/Multiple systems literacy is essential
A working understanding of Regulatory Guide 271 - Internal Dispute Resolution
Strong negotiation and problem-solving skills
The ability to manage conflicting priorities in a timely, efficient and risk-aware manner.
Good organizational skills and ability to handle multiple tasks simultaneously.
Process orientated to implement change and continuously review and identify process improvements to gain efficiencies
Tertiary qualifications in legal, finance or similar will be highly regarded.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of
