Aps 5 Complaints Officer

7 months ago


Melbourne Northern Suburbs, Australia HAYS Full time

A Federal Government Agency is looking for experienced complaints officers to join their team.

**Your new company**

A Federal Government Agency that plays an integral part in supporting disadvantaged communities all across Australia. They have an amazing team made up of people who have a passion for helping and improving the lives of others.

**Your new role**

This position will be required to undertake technical, research, policy and analysis activities and tasks using available information where options are not always evident. You will be responsible for:

- Managing complaints and participant incidents, including assessing, recording, resolving and referring to as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

**What you'll need to succeed**

This role requires someone with experience in complaints management in the past and has experience managing their own caseload. You’ll also need:
- A strong work ethic and passion for helping others- The ability to think critically and come up with solutions independently- Contribute new ideas to improve efficiency- Previous experience in a role with stakeholder management- Exceptional communication skills, both written and verbal

**What you'll get in return**

Working for this organisation has a range of benefits including:

- Flexible working conditions
- Above market hourly rate of $55.24
- Extremely supportive team
- Work-life balance is encouraged by your peers and management.
- Being part of an organisation that makes a massive difference in peoples' lives

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

2861899



  • Melbourne, Australia Talent International Full time

    australia melbourne contract au$43.82 - au$55.24 per hour**The opportunity** Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple APS 4 & 5 Ministerial Complaints Officers to join the Internal Reviews Team in ensuring the resolution of complaints are completed in a timely manner and in...


  • Melbourne Northern Suburbs, Australia HAYS Full time

    12-month contract | Broadmeadows | $43 per hour | Multiple roles available | Hybrid **Your new company** Operating from Broadmeadows, this Federal Government organisation are seeking multiple APS4 Complaints Officers to join their team in a full-time capacity, in a 12-month contractual basis. They are seeking suitable professionals who hold the ability to...


  • Melbourne, Australia Department of Industry, Science, Energy & Resources Full time

    **Job no**: 511556 **Employment type**: Ongoing **Location**: Melbourne **Categories**: APS Level 6, Administration **About the department**: This vacancy sits with the Department of Climate Change, Energy, the Environment & Water. The department plays a key role in the Australian Government’s agenda to create jobs and build a stronger, more resilient...


  • Melbourne Northern Suburbs, Australia HAYS Full time

    A Federal Government Agency is looking to bring on experienced leaders looking for a new opportunity. **Your new company** A Federal Government Agency that plays an integral part in supporting disadvantaged communities all across Australia. This opportunity is a visible appointment that will take your career to the next level! We are seeking an experienced...


  • Melbourne, Australia APS Group Full time

    Use this Add to REGISTER to work with us in the Commercial Team Victoria! - Internal Customer Service & Call Centre roles available - Office Administration & Warehouse Administration roles available **About the Company**: APS Group is a leading provider of comprehensive transport and logistics solutions, serving a wide range of clients across various...


  • Melbourne, Australia APS Group Full time

    Use this Add to REGISTER to work with us in the Commercial Team Victoria! - Internal Customer Service & Call Centre roles available - Office Administration & Warehouse Administration roles available About the Company: APS Group is a leading provider of comprehensive transport and logistics solutions, serving a wide range of clients across various...


  • South Melbourne, Australia Australian Government Full time

    $83,706 - $89,659 + up to 15.4% Superannuation - South Melbourne - VIC **The Role** Land Command, Control, Communications & Computer Systems (LC4S) Branch is seeking highly motivated and skilled Engineering and Technical professional who is able to provide support in delivering business outcomes. The work of the Assurance and Data sub-function in Defence:...

  • Complaints Officer

    3 weeks ago


    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH100257_1680058731 **Contact** Daniel Clifford **Posted** about 5 hours ago **The Client and Role**: We are currently working with a global financial services organisation that requires multiple Complaints Officers with experience in the superannuation...

  • Aps Level 5

    7 months ago


    Melbourne, Australia Australian Government Full time

    APS Level 5 - $84,627 - $91,520 - Fairbairn, ACT; Melbourne,VIC Are you interested in contributing to the TGA's regulation of medicine manufacturers? Then this may be the opportunity for you! The Manufacturing Quality Branch with the Therapeutic Goods Administration (TGA) are seeking several APS Level 5 - Inspection Coordination Officers. These ongoing...

  • Aps Level 5

    7 months ago


    Melbourne, Australia Australian Government Full time

    APS Level 5 - $81,372 - $88,000 - Fairbairn, ACT; Parramatta, NSW; Melbourne VIC The Prescription Medicines Authorisation Branch (PMAB) is seeking an enthusiastic APS5 Procurement Officer to work as part of a small team responsible for the coordination and management of procurement activities in relation to external evaluation resources for the Health...

  • Complaints Officer

    6 days ago


    Melbourne, Australia Mercer Full time

    **Complaints Officer** **What can you expect?** What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing...

  • Complaints Officer

    2 days ago


    Melbourne, Australia Mercer Full time

    **Complaints Officer** **What can you expect?** What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing...

  • Complaints Officer

    4 months ago


    Melbourne, Australia Office of the Ombudsman Victoria Full time

    Location: Melbourne | CBD Job type: Full time / 12 months Organisation: Office of the Ombudsman Victoria **Salary**: $95,102 - $107,905 Occupation: Regulatory Governance and Compliance Reference: VG/SF/ER/1818905 The role is responsible for receiving inbound contact from the public via a variety of digital channels, undertaking initial research, making...

  • Aps 5 Level

    6 days ago


    Melbourne, Australia HOBAN Recruitment Full time

    Our client, a Federal Agency, is looking for an APS 5 Level - HR Administration Officer (HR Generalist) to join their team. The APS 5 Level - HR Administration Officer (HR Generalist) is a team membership position and is accountable for organising their workflow and making independent decisions relating to an area of responsibility. The position will be...


  • South Melbourne, Australia Australian Government Full time

    $83,706 - $89,659 + up to 15.4% superannuation - South Melbourne - VIC **The Role** As a Project Support Officer, you will be given the unique opportunity to work within a multidisciplinary team to deliver Australian Defence Force systems that are at the leading edge of Defence capability. An APS 5 Project Support Officer is accountable under limited...


  • Melbourne City Centre, Australia Australian Government Full time

    $83,706 - $89,659 + up to 15.4% Superannuation - Melbourne CBD - VIC **The Role** We have an employment opportunity for Budget and Procurement Officer to work within the Defence Aviation Safety Authority (DASA) Headquarters. This position sits within a team responsible to provide business and administration support to Defence Aviation Safety Authority...

  • Complaints Officer

    1 week ago


    Melbourne, Australia Civica UK Ltd Full time

    An exciting Permanent role is available within CJS as a full-time **Complaints Officer** This role is full time permanent role and Internal role. As a Complaints Officer, this role will see you Utilise your strong attention to detail and professional writing skills as you respond to customer queries via written correspondence. You will need to clearly...


  • Melbourne City Centre, Australia Australian Government Full time

    $83,706 - $89,659 + up to 15.4% Superannuation - Melbourne CBD - VIC **The Role** The APS 5 Data Management Officer provides a key role in the creation, implementation and management of new/existing SQL queries to extract a complex array of data from a number of relational databases in order to enable Defence personnel to monitor contractual...


  • Melbourne City Centre, Australia Australian Government Department of Defence Full time

    $78,143 - $97,790 (plus Super) - Melbourne CBD - VIC, Sydney CBD - NSW, Various - ACT, Various - SA, Various - WA **The Role** Defence Finance Group (DFG) leads financial operations, management and performance across Defence, delivering financial support to projects and capability, management and business partnering services. DFG is undertaking a bulk...

  • Aps Level 5

    7 months ago


    Melbourne, Australia Australian Government Full time

    APS Level 5 - $81,372 - $88,000 - Brisbane QLD, Fairbairn ACT, Melbourne VIC, Woden ACT Department of Health and Aged Care is seeking a dynamic and highly motivated Diversity and Inclusion Officer to join our Indigenous, Diversity & Inclusion team! This Business Operations officer role supports the Inclusion Framework and supports our Departmental...