Customer Care Representative

6 months ago

Wollongong, Australia Probe CX Full time

We are currently looking for passionate Customer Care Consultants to join our growing team in our fast paced call centre located in Wollongong.

Feel secure in a permanent ongoing role, we have multiple permanent positions available (either work from home after training and embedment in centre or work in the Wollongong centre ongoing).

This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.

As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to join our growing team and be a part of something meaningful.

**Here's the good info you want to know**:

- Multiple permanent full-time positions and part-time roles available
- Full time rostered 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 8am - 8pm and Saturday 10am - 4pm on a rotational roster
- Part-time positions to be rostered a guaranteed 30 per week, 5 shifts per week to work between the hours of Monday to Friday 8am - 8pm and Saturday 10am - 4pm on a rotational roster - **you must be able to work the first 6 weeks full time.**
- Rotating roster generally released 2 weeks in advance
- Paid training + access to additional support while you're settling in
- You will be required to complete a National Police Clearance
- You must have full work rights to work within Australia for at least 12 months
- Australian based role

**What makes a successful Customer Care Consultant**
- Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.
- Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.
- Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.
- Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.
- Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.
- Eagerness to Learn: Willingness to acquire new skills and knowledge, staying updated on changes in process
- Meeting KPIs and Competencies: Ability to meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.

These qualities collectively contribute to the success of a Customer Care Consultant, enabling them to provide exceptional service and support to customers while thriving in a fast-paced work environment.

**Culture & Benefits**:

- Fantastic working culture, where you'll feel valued and supported every day.
- Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.
- Opportunities for career progression, with a company that invests in your professional growth and development.

**What our current team members love about the role and working at Probe**
- The people and their teammates are one of the main reasons they come to work
- Convenience of location (free bus stop straight out the front of the building, major shops and train station walking distance**_
Grab a job - stay for a career. We're actively supporting and upskilling our agents into leaders within our business_

  • Customer Care Representative

    6 months ago

    Wollongong, Australia Probe CX Full time

    We are currently looking for passionate Customer Care Consultants to join our growing team in our fast paced call centre located in Wollongong. Feel secure in a permanent ongoing role, we have multiple permanent positions available (either Hybrid working model after 6 weeks working in centre or work in the Wollongong centre ongoing). This role offers a...

  • Client Care Representative

    7 months ago

    Wollongong, Australia Sonova Full time

    Wollongong, AustraliaClient Care Representative - Wollongong **Love interacting with people and providing 5-star customer service?** **Want to make a difference in people’s lives?** **Looking for a role with purpose and potential?** - We currently have a great opportunity for a dedicated and hands-on customer service/admin professional at our hearing...

  • Customer Service Representative

    3 months ago

    Wollongong, Australia BlueScope Full time

    BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come and discover the...

  • Customer Experience Representative

    2 weeks ago

    Wollongong, New South Wales, Australia Probe Asia Pacific Pty Ltd Full time

    At Probe Asia Pacific Pty Ltd, we're driven by passion and a commitment to excellence. As a Customer Experience Representative, you'll play a vital role in assisting families and carers by answering inbound calls. This is an excellent opportunity to provide exceptional service and support to customers while thriving in a fast-paced work environment.This...

  • Aged Care Professional

    2 months ago

    Wollongong, New South Wales, Australia Warrigal Care Full time

    About the RoleWe are seeking a dedicated and compassionate Care Worker to join our team at Warrigal Care. As a key member of our residential care team, you will provide high-quality care to our customers, supporting their independence and improving their quality of life.Key ResponsibilitiesProvide daily living assistance, including showering, personal...

  • Sales Representative

    3 months ago

    Wollongong, Australia Supernova Auto Detailing Full time

    **Company Overview**: Supernova Auto Detailing is a growing car detailing company dedicated to providing exceptional service and meticulous attention to detail. We take pride in delivering top-notch car care solutions, ensuring every vehicle that comes through our doors leaves looking its absolute best. Our commitment to excellence has earned us a loyal...

  • Customer Service Representatives

    7 months ago

    Wollongong, Australia IMB Bank Full time

    **Part time and Casual available (Casual - $36 per hr)**: - **Highly reputable and trusted bank**: - **Wollongong Area** IMB Bank are looking for** Customer Service Representatives** to join our branches within the Wollongong region. These local job opportunities are an ideal way to get your foot into the door of a community focused bank, where you’re...

  • Customer Experience Representative

    4 weeks ago

    Wollongong, New South Wales, Australia Probe CX Full time

    About this roleWe are seeking passionate individuals to fill multiple permanent positions as Customer Care Consultants in our Wollongong call centre.As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls, providing information, discussing available options, and advising on services that support...

  • Customer Service Representative

    2 weeks ago

    Wollongong, New South Wales, Australia Probe Asia Pacific Pty Ltd Full time

    About UsAt Probe Group, we're driven by passion and a desire to deliver exceptional service. Our purpose is to empower individuals and families through innovative solutions. With a strong presence across the Pacific, Asia, and North America, we're committed to fostering a culture of excellence.We're seeking dedicated Customer Care Consultants to join our...

  • Customer Service Representative Nsw Government

    6 months ago

    Wollongong, Australia SB Recruitment Pty Ltd Full time

    **The Company..** *** Our client is part of one of the largest organisations in Australia with around 81,000 people located across the state, dedicated to providing world class service and supporting vibrant and inclusive communities. They are looking for three dedicated Customer Service Representatives to join their dynamic team to start ASAP! This role...

  • Customer Service Representatives

    6 months ago

    Wollongong, Australia IMB Bank Full time

    **Highly reputable and trusted bank**: - **Full time and Part time available**: - ** Wollongong region** We are looking for driven and enthusiastic **Customer Service Representatives **to join our branches in the Wollongong area. These local job opportunities are an ideal way to get your foot into the door of a community focused bank, where you’re able...

  • Customer Service Representative

    2 months ago

    Wollongong, Australia IMB Bank Full time

    **Banking experience not required, excellent training provided**: - **Part Time - 25hrs per week (Mon - Fri) - Wollongong Uni** IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and...

  • Customer Service Representatives

    7 months ago

    Wollongong, Australia IMB Bank Full time

    **Banking experience not required, excellent training provided**: - **2 x Part Time - Wollongong Region** IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and...

  • Parts Sales Representative

    6 months ago

    Wollongong, Australia Just Automotive Recruitment Full time

    Full-time role. - Competitive salary - Commission Structure **Parts Sales Representative - Wollongong NSW** - Full-time role. Mon-Fri. - Competitive salary $60,000 - $90,000 - Based on Experience - Commission Structure **About the company** Our client has a solid reputation in the industry, known for their commitment to excellence and customer...

  • Customer Service Representative

    3 months ago

    Wollongong, Australia My NRMA Full time

    **Company Description** At NRMA Roadside we are proudly member-owned and one of Australia's most iconic and trusted brands. We are a voice for safer roads and are looking to attract purpose-led people to help lead the way to a sustainable electric future in motoring. As we advocate for change in government policy and support sustainable travel, together with...

  • Customer Development Manager

    6 months ago

    Wollongong, Australia IRT Full time

    Customer Development Manager **Customer Development Manager** **Classification**:Full time - We are currently looking for an experienced Customer Development Manager to attract, nurture and assist conversion of new customers to IRT Home Care.**Perks**: - Salary Packaging options available - more money in your back pocket! - Access to accredited training...

  • Customer Service Representatives

    6 months ago

    Wollongong, Australia IMB Bank Full time

    Expand your career with a community minded and trusted bank Banking experience not required, excellent training provided 2 x Part Time - Wollongong Region IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic...

  • Customer Care Consultant

    3 weeks ago

    Wollongong, Australia Probe CX Full time

    We are currently looking for passionate Customer Care Consultants to join our growing team in our fast paced call centre located in Wollongong NSW. Feel secure in a permanent ongoing role, we have multiple permanent positions available. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a...

  • Parts Sales Representative

    6 months ago

    Wollongong, Australia Just Automotive Recruitment Full time

    Full-time role - Competitive salary - Commission Structure **Parts Sales Representative - Wollongong NSW** - Full-time role. Mon-Fri. - Competitive salary $60,000 - $90,000 - Based on Experience - Commission Structure **About the company** Our client has a solid reputation in the industry, known for their commitment to excellence and customer satisfaction....

  • Dedicated Customer Service Representative

    4 weeks ago

    Wollongong, New South Wales, Australia Warrigal Full time

    About WarrigalWe are a leading aged care provider with over 60 years of experience in creating a culture of kindness, compassion and understanding. Our mission is to support older people to have great lives, age with dignity, independence, happiness and connectedness.Job Title: Front Desk ReceptionistThis part-time position is available at our Wollongong...