Customer Service Representative

3 months ago

Wollongong, Australia BlueScope Full time

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

**The Opportunity**

Come and discover the opportunity to join our **Geelong** team as a **Customer Service Representative**. BlueScope Building Components, a division of BlueScope in Australia, manufactures and markets steel building products, solutions and services through its four leading brands: Lysaght, Fielders, Ranbuild and Kiteleys.

**This is a Monday to Friday role, working a 38-hour week.**

**What Will You Do?**

This position offers diversity and opportunity for an enthusiastic team player who enjoys the full spectrum of a busy workplace. Alongside general sales and customer service responsibilities, your duties will include:

- following up on quotations and inquiries converting these into sales opportunities
- collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
- continuously look at new ways of improving the customer experience and consistently improving the total value proposition
- provide internal support and regular feedback to relevant sales teams regarding customer and competitor information

**More About You**

As a highly motivated individual thriving in a team environment, you’ll bring:

- excellent communication, negotiation and interpersonal skills
- a strong customer focus with the ability to resolve issues effectively and efficiently
- the ability to pick up new and custom IT systems quickly
- a proactive approach in building constructive and effective relationships
- a high attention to detail and ability to complete multiple tasks simultaneously
- a commitment to your own safety and well-being while caring for others.
- experience in a warehouse or stores environment with a current Forklift Ticket is advantageous, or willingness to obtain Forklift Ticket

**What’s in it For You**
- Ongoing training and career development opportunities
- Employee benefits with discounts on health and wellbeing products and services
- Team building activities
- Employee Assistance Program

If you are a self-motivated individual with a passion for delivering exceptional customer service, we would like to hear from you. Join our team and immerse yourself in an engaging, dynamic work environment.

**Together we can make a world of difference.**
- Applications close Thursday 17th October 2024._

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