Customer Service Associate: Japan Support

6 months ago

Sydney, Australia Getty Images Full time

**Customer Service Associate: Japan Support (Japanese and English speaking)**

**Location: Sydney, Australia**

**Work type: Hybrid**

**Start date: ASAP**

**Requirements of the role: You will be based in Sydney and reporting to our Customer Service Manager who is based in Japan, and you will be providing customer support for our Japan region. You will be required to work standard Japanese working hours of 10am - 7pm JST (12pm - 9pm AEST) Hybrid work between office and remote is possible, after training and completion of a successful 6-month probation period**

**Who You Are**:

- You thrive in a fast-paced, service-oriented environment where terrific customer support is critical.
- You are responsible for providing service to inbound customer inquiries that are service-related and you deliver administrative assistance and general support to the sales team.
- Your goal is to help our customers, internal and external, work smarter.
- You are comfortable using various computer systems for entering and tracking invoices, orders, quotes, and sales data.
- You are skilled at answering general customer inquiries and you resolve problems in a manner that enhances the overall customer relationship.
- You are of advanced level for both written and verbal communication in Japanese and English (C1 level and above)

**Your Next Challenge**:

- Sells to customers and engages in discovery activities that determine customer needs, suggest relevant products and services, and gather relevant customer information.
- Encourages and enables customer to self-serve.
- Processes, tracks, codes and manages invoices and internal reports in a timely and accurate manner through the use of various computer systems.
- Provides creative solutions and strives to find more productive and efficient ways to process, track and manage invoice processing.
- Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
- Consistently answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.
- Handles customer requests for service related to password resets, download issues, technical questions, etc.
- Creates research Customer Relationship Management (CRM) tickets
- Other duties/assignments/projects as assigned by the management.

**What You'll Need**:

- Based in Sydney with the relevant work visa
- Must have advanced written and verbal in both Japanese and English (C1 level and above)
- Strong interpersonal, organizational and communication skills.
- Relevant customer service experience.
- Strong attention to detail.
- Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
- Strong desire to learn.
- As a hybrid/work-from-home role after passing 6 month probation, minimum home internet speed bandwidth of at least 10Mbps is required to ensure comfortable work from home setup

**Why Join Us**:

- Getty Images Australia is located in North Sydney, our modern and luxe office has a stunning view Sydney Harbour, is close to public transport and the Sydney entertainment hub.
- We offer flexible hybrid work model and have a host of other exciting benefits such as subsidised private health insurance, above statutory superannuation contributions, additional paid annual leave days, working from home reimbursements, paid parental leave and much more
- Be part of a fun and dynamic team with an admirable culture with the ability to thrive, grow and be creative.
- We are an equal opportunity employer and welcome all races, religions, and genders. We have zero-tolerance for workplace bullying, discrimination, and harassment.
- If you have a keen interest in the arts and media industry, or if you are passionate about photography and video content, then this is the role for you

**Who We Are**:
Getty Images is a preeminent global visual content creator and marketplace. Through Getty Images, iStock, and Unsplash, we offer a full range of content solutions to meet the needs of any customer—no matter their size—around the globe.

Getty Images encompasses the largest and best path to market for visual creators through their premier brands including its core, Getty Images; iStock, a value offering of creative stills and videos providing a significant volume of exclusive content to small and medium-sized businesses; and Unsplash, a free offering of creative stills servicing the fast-growing and broad-based creator economy.

**Help us move the world with images **Bringing award-winning imagery to everyone, Getty Images has customers in almost every country in the world, with websites in **23 languages**, bringing the world’s best content to media outlets, advertising agencies and corporations, small businesses and increasingly, direct to consumers.

Getty Images works with over **541,000 contributors **and image partners to

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