Customer Service and Sales Support Associate

4 months ago

Sydney, Australia W. L. Gore & Associates Full time

**About Us**:Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates.

This role will be located at our facility in Sydney, Australia.

**Responsibilities**:

- Support effectively the order to cash process, including administering order fulfilment using an ERP system and supporting case and consignment field inventory requirements
- Comprehend, recall, and explain complex transactional information
- Coordinate mailouts e.g., sales literature/materials, customer notifications
- Fulfil general administration to ad hoc customer requests e.g., form completion, reporting requests
- Coordinate field-based events
- Use data to recognize opportunities for process improvement to drive effectiveness

**Required Qualifications**:

- HSC or equivalent
- Minimum of 5 years experience in a customer service/administrative customer-facing role where accuracy and process discipline are essential
- Detail-oriented while able to stay focused on the broader goals and objectives
- Flexible, open-minded, and solution-oriented team player
- Excellent skills in Microsoft Office
- Effective and professional communication skills, written and oral
- Strong organizational and time management skills and ability to multi-task
- Ability to travel up to 5%

**Desired Qualifications**:

- Bachelor’s degree or equivalent relevant experience
- Experience working in a regulated or medical customer service environment, call center or an international business setting with an understanding of inventory management in a Medical Device setting (including consignment and loan stock)
- Proficiency in using Enterprise Resource Planning (ERP) system, preferably SAP

We believe in the strength of a diverse workforce and inclusive work environment. In support of our values and continued success we are proud of Associates around the world who support an inclusive work environment, strive to reflect the diversity of the communities where we operate, and ensure all Associates and external partners are treated with fairness, dignity and respect.

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