Audience Relations Team Member

3 months ago


Sydney, Australia SBS Full time

We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community.

**About Us**

SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that exists for all Australians to inspire, support and celebrate the diversity of our multicultural society.

Our purpose, for the last 49 years, has reflected and explored the evolving diversity of Australia, investing in initiatives to deepen its connections with communities, sharing their stories and giving a voice to those often unheard, with the aim of increasing understanding and respect of the differences that make up Australia.

SBS is a truly distinctive network, showcasing multicultural, multilingual and First Nations stories otherwise untold in the Australian media.

**The Role**

This role would be working **3 days a week (Monday, Wednesday & Friday), approximately 12 hours** across the week in total with hyrbid working arranging.

The Audience Relations Team, are the voice of the audience, delivering industry leading customer service to our audiences, making it easy for audiences to provide us feedback and help us deliver better outcomes for our audiences.

The role is responsible for the fulfilment of the Audience enquiries, as well as support of the software tool to ensure audience experience is maximised to full potential and best practice delivered.
- Generate and maintain feedback and audience information within Zendesk
- Identify and compose audience feedback reports based on audience feedback
- Work closely with SBS On Demand customer service team to quickly identify audience pain points being surfaced through the Zendesk system
- Work within the Audience and Data & Insights Team to use audience feedback for holistic storytelling.

**About you**
- Demonstrated interest for SBS’s purpose, charter and content offering
- Demonstrated experience in customer service
- Excellent verbal and active listening skills.
- Ability to multitask, prioritize and manage time effectively
- Knowledge of SBS brand and content
- Good written communication skills
- Proficiency in another language (besides English), desirable but not essential

**Some of the reasons to consider working with us**
- The people a genuine sense of feeling included (we truly celebrate and welcome difference) and being part of one of the most inclusive companies in Australia
- The culture and the engagement of our workforce, we are proud to have an employee engagement score of 82% with low levels of employee turnover.
- A brand that is not only recognisable but trusted and established, we have been broadcasting for over 49 years and we’re not done yet
- We offer a range of benefits from, health care checks, salary packaging, Employee Assistance Programme, flexible work arrangements and discounted gym membership nationally with FitnessPass.
- We also love to promote from within we have allocated funds to do just that and help with training gaps when moving from role to role.

For other opportunities within our organisation please visit our careers website **SBS Careers - Working at SBS**

**Reasonable adjustments**

To find out more about reasonable adjustments, please view our short video **here.**

Job Description


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