Customer Service Officer
5 months ago
We are currently seeking an outstanding Customer Service Officer to join a highly reputable Not for Profit business in the Hills District, on a 6-month contract basis to start ASAP
This role will be responsible for providing support to clients by arranging services that match the client's needs to care worker skill level and availability.
The Benefits
Immediate start;
Free onsite parking; and
Ongoing training, support and development.
The Position
Answer all incoming calls regarding client enquiries;
Liaising with clients regarding any changes to scheduled supports and providing clients with timely and relevant information regarding their services;
Assisting with employee queries regarding their rosters;
Data entry;
Provide general administrative support including managing aged care contracts, generating reports and maintaining files in line with relevant legislative and quality standards.
Previous customer service/call centre experience is a must;
Excellent customer service and relationship management skills;
High attention to detail and excellent organisational skills;
Excellent written and verbal communication skills;
Excellent problem solving and time management skills; and
Compliance and process driven
How to Apply
Please submit your resume in Word format only.
Sahar Sarabi.
SENIOR ASSOCIATE, BUSINESS SUPPORT
Get in touch
Call me on 02 8825 6607
Visit me at the Greater Western Sydney offices
Connect with me on LinkedIn
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