Customer Service Officer

5 months ago

Seven Hills, Australia Engineering Networks Pty Ltd Full time

Seven Hills Location
- Permanent - $65,000 + Superannuation
- Join a small but supportive team

**Customer Service Representative**
***
**Company Overview**:
Our client based in Seven Hills, specialises in providing exceptional solutions in the electrical, industrial, data, and lighting sectors. As a Customer Service Representative, you'll play a pivotal role in maintaining our outstanding customer service standards.

**Position**: Customer Service Representative

**Location**: Sydney, Seven Hills

**Working Hours**: Monday to Friday 8-4 /8:30-4:30

**Reporting To**: Customer Services Team Leader

**Team Size**: Small, fostering a collaborative and supportive environment

**Key Responsibilities**:

- Manage order entry and handle 40-60 calls daily, addressing pricing and product inquiries with professionalism and efficiency.
- Utilise Salesforce and other systems to manage and update customer data accurately.
- Learn about clients' products offering additional advice and suggest additional products if required by customers

**Requirements**:

- Proven track record in an administration-based customer service role, offering sales support and supporting product enquiries
- Proven track record in call management and customer-focused interactions.
- Strong problem-solving skills with a keen attention to detail.
- Sales order management experience
- Ability to adapt to change and thrive in a fast-paced environment.
- Team focussed with a friendly and calm and friendly demeanour
- Experience with Salesforce - highly regarded
- Prior exposure to the electrical industry or related fields is a plus.

**In return for your expertise you will be rewarded with**:

- Friendly and supportive team environment
- $65,000 + Superannuation per annum
- Working for a diverse company with the opportunity for career growth.

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