Customer Service Officer

5 months ago

Winston Hills, Australia GME Pty Ltd Full time

Would you like to be a part of a company that builds products to help save lives? Look no further

At **GME **we have in-house capabilities to design, innovate and manufacture UHF CB Radios and Emergency Beacon products. Our devices aid in rescues nationwide, you may have seen a few of our rescue stories on the news. We are proudly Australian made, operating as a family-owned business for over 60 years At GME not only will you get to work for a company that serves a purpose and makes a difference, but you'll become part of the GME family.

We have an exciting opportunity for an experienced** **Customer Service Officer** to join our Customer Service team on a permanent full-time basis. Reporting to the Customer Service Manager you will be contributing to the success of the business by providing frontline support to our customers.

**About the role**:

- Provides first level technical support to customers or redirects to the appropriate technical staff.
- Enters daily orders in an accurate and timely manner into the ERP (EPICOR).
- Actively involved in resolving customer issues and complaints.
- Processes credit claims for retailers and enter RMAs into the ERP
- Assists customers/dealers and end users with courier tracking and consignment queries.
- Liaises with the warehouse, supply chain and product managers in relation to stock availability. Completes stock transfers in ERP to ensure maximum stock availability.
- Undertakes training in accordance with development and compliance programs.
- Coordinates and processes Export orders
- Any other duties as directed.

**Duties around safety, compliance etc.**:

- Ensure the safety of yourself and your work colleagues and the environment by following all Quality, Work Health & Safety, and Environment legislation and regulatory requirements.
- Works in accordance with Company site rules, standard operating procedures, Traffic Management Plan and established criteria.
- Reports and escalates safety, environment, compliance and quality concerns, incidents, near misses, issues, and failures.

**About you**:

- High School Certificate
- 2 years of practical experience in Customer Service.
- Outbound sales experience is an advantage.
- Experience in EPICOR is an advantage.
- Excellent verbal and written communication skills
- Great attention to detail
- Excellent data entry skills
- Demonstrated ability to work in a team environment and get along with work colleagues.
- Organised and detail-oriented, able prioritise tasks to meet deadlines.
- Proficient in using MS office products and ERPs.

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