Customer Service Officer

6 months ago

Melbourne, Australia Empower Wealth Full time

**What we do**:
Here at Empower Wealth, we are a team of qualified, experienced advisors who specialise in our areas to provide tailored, independent property investment advice. With fully integrated buyers agents, mortgage brokers, financial planners, tax accountants and property wealth planners, we make sure we meet our clients’ needs by providing the highest level of professional advice. It’s our ultimate goal to help our clients achieve the lifestyle they dream of, and to reach the wealthier future they desire and have worked hard for.

At Empower Wealth we are constantly providing educational content for not only our clients, but also for anyone who is interested in increasing their wealth status through property investment. These platforms include:

- _Money SMARTS System_
- _The Property Couch_ podcast
- _Our best seller books, The Armchair Guide to Property Investing and Make Money Simple Again_
- _How-to Session_ videos
- free reports and resources
- case studies videos

We truly believe that increasing one’s wealth position is possible for anyone and everyone interested in making it happen. From saving for your first home, to buying it and then building off its wealth base; making the most out of your Superannuation, identifying the best use of your household’s surplus income, or building a multi-million dollar property portfolioit’s possible, but we know most of us need professional assistance along the way.

**Our Story**:
Ben Kingsley founded Empower Wealth in late 2007 after a successful career in Resort Tourism Sales and Marketing.

Passionate about personal wealth creation through property investing, yet frustrated by the lack of independent property advice and the quality of research out there to support investors, Ben turned his focus towards building a truly specialist advisory practice.

Handpicking the very best and most qualified specialists in the industry, Empower Wealth has become one of Australia’s leading Property Wealth Advisory Consultancies with a major point difference — everything is under one roof.

Ben’s objective for the business has always been very simple — to provide clients with access to specialist advice, leading edge research and professional tools that will help them achieve superior investment returns and, ultimately, total financial independence.

His philosophy is that with teamwork, collaboration, accountability, a commitment to building knowledge and a support network of qualified professionals, anyone can truly improve their wealth outcomes — almost irrespective of what income they currently earn. This approach, coupled with his experience in building his own family’s multimillion-dollar property portfolio, has seen Ben personally help thousands of individuals and households invest, and see a return in, hundreds of millions of dollars’ worth of residential property.

With 20 years’ experience in property investing, finance and wealth creation, together with a comprehensive understanding of industry regulations, issues and trends, Ben is a genuine expert in property finance and money management.

**Our core values**:
It would be far too presumptuous of us to say that your life will be automatically fulfilled after we have helped you with your financial goals. However, if you are interested in improving your financial circumstances and creating an attainable passive income in retirement, we will say that we can create a positive impact on your financial future.

**Clients**

TeamInnovationPeopleGuidanceGrowth- Relationships
- Trust
- Priority
- Prosperity

At Empower Wealth, we want to build a long term relationship with our clients. We are not in a transactional business. We want to get to know our clients - their household situation and aspirations - and build their trust on our independent and professional advice. They are our priority and so is their prosperity.
- Success
- Synergy
- Collaboration
- Caring

We strongly believe that to deliver independent and good quality customer service, we need to start with an A-Grade team. Team work is the key to success and at Empower Wealth, we work with good synergy, active collaboration and a caring environment.
- Research
- Service
- Advice
- Systems

There is a saying, “The only constant in life is change” and we are no stranger in this. Innovation is a crucial value at Empower Wealth and we aim to revolutionise and improve our research platforms, service delivery, professional advice and systems and processes.
- Specialist
- Passionate
- Determined
- Committed

Another one of Empower Wealth’ core value is our people. We believe in creating a great environment for our team to become the best specialist that they can be in their industry. This is why all our team members goes through a strict recruitment process so we can find the ones that are passionate in wealth building education, determined to provide good old advice and committed to our clients.
- Safety
- Leadership
- Influenc

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