Incident Response Officer

3 months ago


Melbourne City Centre, Australia Department of Education Full time

About the Department
A great education for every child and young person, so they can thrive now, and in the future, for a fairer, smarter and more prosperous state. Enjoy a career that makes a difference by helping to shape the education experience for Victoria.
About the Division
The Security and Emergency Management Division's purpose is to lead security and emergency management functions for the Department and lead and support educational communities to be physically and psychologically safe through the provision of expert advice and support services.
About the Unit
The Security Unit operates the department's 24/7 Incident Support and Operations Centre responding to alarm and CCTV activations in schools and actioning work orders for the installation and maintenance of the alarm system.
About the role
Working as part of a team in a 24/7 shift work environment, the Incident Response Officer monitors security for over 1500 schools across Victoria. You will be responsible for making a real impact to continuity of learning and safety by monitoring alarms, responding to incidents, raising work orders and other response services to minimise the loss or damage of school equipment and infrastructure.
The role will be required to work shift work and be available outside of business hours to support the department and whole of government emergency management operations.
Key Duties
- Interpret alarm activations and exercise judgement in dispatching security service providers and/or police
- Actively contribute to a positive team environment and culture
- Coach, mentor and train more junior incident response officers
- Oversee more complex security related issues
- Liaise with security service providers and school leaders regarding alarm activations and other security and safety incidents.
- Liaise and provide support with alarm system technicians working on sites
- Liaise with other emergency services in relation to emergencies at schools
- Preparing and disseminating Incident Reports
- Have additional responsibility in portfolios within the Unit, as assigned by team leaders/managers

**Requirements**:

- 24/7 shift work on a rotating roster

Why Work With the Department of Education?
- Shift workers may be entitled to an additional week of annual leave (5 weeks in total)
- Meaningful work that actually makes a difference
- Periodic pay increases as set out in the Victorian Public Service Enterprise Agreement
- Career progression opportunities
- The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity.
- Employee Wellbeing Support Services available to all department staff

How to Apply
Applicants are required to submit a CV, cover letter summarising their skills and experience (no more than two pages), and a short statement addressing the Key Selection Criteria.
If you wish to discuss the position further, please contact Tim Collins on 03 7022 2736.
Applications close 11:59pm on Tuesday 22 October 2024.



  • Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | Parkville Job type: Ongoing - Full Time Organisation: Department of Transport and Planning **Salary**: $77,594 - $94,405 Occupation: Emergency Management Reference: 6126 **About the Role** **MULTIPLE OPPORTUNITIES AVAILABLE** The Incident Response Services team provides on road, effective management at transport incidents,...


  • Melbourne, Australia Department of Education Full time

    Location: Melbourne | CBD Job type: Other Organisation: Department of Education **Salary**: $58,539 - $75,175 Occupation: Customer Service/Call Centre Reference: VG/DE/SRS/200000C Incident Response Officer - Casual **About the Department** A great education for every child and young person, so they can thrive now, and in the future, for a fairer,...


  • Melbourne, Australia AGL Energy Full time

    Powering Australian Life. At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our...


  • Melbourne City Centre, Australia Department of Health Full time

    **About the role**: Working as part of the Emergency Management Operations and Response team, the Operations and Response Logistics Officer is responsible for the technical and strategic management and delivery of the emergency management logistics capability and functions for the Department of Health. The roles principal focus is ensuring resources (other...


  • Melbourne, Australia nbn™ Full time

    Job Expectations An exciting opportunity has presented itself at nbn as an Incident Response Manager reporting to the Senior Manager CSOC. A bit about your role The Incident Response Manager will play a pivotal leadership role in nbn’s Cybersecurity Practice. You will oversee the delivery of efficient and effective cyber-incident containment with a...


  • Melbourne, Australia EnergyAustralia Full time

    **About the role**: Reporting into the Cyber Risk Leader, the Cyber Incident Response Simulation Manager will design, execute and manage cyber incident response simulations across EnergyAustralia’s IT & OT environments, ensuring capabilities are tested and continuously improved. Responsibilities include: - Plan and manage a comprehensive incident response...

  • Response Officer

    21 hours ago


    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH101202_1682557174 **Contact** Anita Fonseka **Posted** about 8 hours ago **The role** This Government agency is seeking for Response Officer to coordinate and support appropriate response to incidents and emergencies related to pollution and...


  • Melbourne, Australia Triskele Labs Full time

    Triskele Labs are one of the leading providers of cybersecurity services in Australia. We assist clients to navigate the uncertainty of cyber incident response in order to ensure the safe recovery of their business. Triskele Labs’ Digital Forensics and Incident Response (DFIR) team works across Australia / New Zealand to respond to ransomware, data...


  • Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$55.24 per hour**Opportunity** Talent International are currently recruiting for multiple Reportable Incidents Officer’s to join a community focused Federal Agency. Initial 24 month hourly rate contracts, paying $55.24 + Super at an APS5 level This is your opportunity to improve Australia’s largest healthcare...


  • Melbourne City Centre, Australia Department of Education Full time

    Department of Education is looking to engage a customer service focused individual as a call taker on a Part-time ongoing basis as an Incident Support Coordinator (VPS3). The purpose of the Incident Support Coordinator role is to provide high quality support (over the phone) to school staff reporting incidents occurring in school communities that have the...


  • Melbourne City Centre, Australia HAYS Full time

    An Incident Monitoring Lead job in Melbourne with a statutory authority. **Your new company** A statutory authority responsible for protecting the environment. You’ll work in the Science Division based in Melbourne. **Your new role** Reporting to the Manager, you’ll: - Lead and manage a team responsible for providing scientific response services...


  • Melbourne, Victoria, Australia Xero Full time

    We are seeking a highly skilled Site Reliability Engineer for Incident Response at Xero. This is an exciting opportunity to join a rapidly growing team and contribute to the success of our small business customers.In this role, you will develop and deliver incident reporting for all levels of Xero, conduct analysis of incidents to enable learning and provide...

  • Reliability Expert

    1 month ago


    Melbourne, Victoria, Australia Xero Full time

    Senior Site Reliability Incident Analyst RoleWe are seeking a highly skilled Senior Site Reliability Incident Analyst to join our rapidly growing team at Xero.This exciting opportunity allows you to make a meaningful impact on the success of small businesses by delivering exceptional incident reporting and analysis. If you have a passion for software,...


  • Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | Parkville Job type: Ongoing - Full Time Organisation: Department of Transport and Planning **Salary**: $182,813 - $248,629 Occupation: Other Reference: 5935 **About the Role** This role will manage the DTP Incident Response Service teams, operating out of the DTP Port Melbourne depot and servicing freeways and arterial roads in...


  • Melbourne, Australia Department of Education Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Education **Salary**: $76,817 - $93,275 Occupation: IT and Telecommunications Reference: VG/DE/FPIS/1834872 **About the Department** The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by...


  • Melbourne, Australia Care Choice Full time

    Leading disability provider since 2007 - Registered NDIS Provider since the start of the scheme in 2013 - Exceptional benefits program, including access to your pay as you earn it!! **About CareChoice** CareChoice is a NDIS and TAC/ WorkSafe registered disability provider. We deliver a wide range of services and provide complex support across the...


  • Melbourne, Australia Vanguard Full time

    **About Vanguard** Vanguard Australia has been helping investors achieve their long-term financial goals for over 20 years. Serving institutional and individual clients, and financial advisers, we offer investment solutions that are low-cost, diversified and robust through time. With more than AUD $11 trillion in assets under management Vanguard is one of...

  • Incident Manager

    6 months ago


    Melbourne, Australia capital.com Full time

    Incident Manager We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are...


  • Melbourne, Australia Environment Protection Authority Full time

    Location: Melbourne | CBD Job type: Fixed term - Part time Organisation: Environment Protection Authority **Salary**: $76,817 - $91,627 Occupation: Other Reference: 970 - **Fixed Term/ Part Time 0.5 FTE role until 30 June 2025**: - **VPS3 $76,817 $91,627 pa + 11.5% super** **About the Organisation**: EPA works to prevent and reduce the harmful effect...

  • Incident Manager

    7 months ago


    Melbourne, Australia capital.com Full time

    We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are seeking a dynamic...