Incident and Investigation Officer

6 months ago

Melbourne, Australia Care Choice Full time

Leading disability provider since 2007
- Registered NDIS Provider since the start of the scheme in 2013
- Exceptional benefits program, including access to your pay as you earn it

**About CareChoice**

CareChoice is a NDIS and TAC/ WorkSafe registered disability provider. We deliver a wide range of services and provide complex support across the Disability and Private Aged Care sectors in a range of settings including home care, residential, community and Specialist Disability Accommodation.

CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centred care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.

**Our values**:
Our philosophy of service provision is based upon our values of:

- ** People, First**:

- **Brilliant Together**:

- **Bring Our Best. Always**:

- **Relentless Optimism**

**Benefits & culture**

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As part of our commitment to putting People first, you’ll enjoy industry-leading wellbeing support and benefits at CareChoice, including:

- Access to your pay as you earn it via our financial wellbeing partner
- Employee Pathways Scholarships
- Employee Support Fund
- Free ongoing training and development
- Paid Pregnancy loss leave for either parent
- Flexible work options
- A number of employee wellness platforms including EAP, free flu shots and travel discounts
- Discounts with several department store retailers, events & entertainment, home & technology
- Further discounts with groceries & beverages, shopping & fashion, sports & leisure, fuel and transport
- Car, health insurance and energy benefits
- Monthly & Annual Recognition & Reward for Employee of the Month
- Service Recognition & Reward Program
- Career development opportunities including secondments and Job-Ride-A-Long program

From the moment you step through our doors, you’ll feel welcome and supported to do your best work and really make a difference in people’s lives.

**How you'll make an impact**

Would you like to work in a fantastic, vibrant team to help improve service delivery across CareChoice?

Working with the incidents team you will be helping to identify and categorise incidents, support Team Leaders in managing their incidents, helping improve quality of reports and reporting to NDIS Commission as required. This is going to include working with incident management processes using Lumary, reporting on the NDIS Commissions PRODA portal, and maintaining our incidents records. You will also be trained on more complex incident management processes like running IRGs and Case Reviews as an ongoing part of this role.

You will need to be able to work in a unique and challenging environment. Support and training on the job by our experienced incidents team.

**About you**
- Well developed verbal and written communication skills.
- Excellent attention to detail.
- Proven ability to manage time effectively, meet deadlines and prioritise tasks.
- Demonstrated discretion handling confidential information.
- Proficiency in windows platforms and skills and experience using a range of software including Microsoft Office.

Ideally you will also have
- Experience in the Disability Services Sector and understanding of the National Disability Insurance Scheme.
- Investigation and or incident management experience in a customer focused Community Services Sector environment.
- An understanding of Commission for Child and Young People and the National Disability Insurance Agency and the National Disability Insurance Commission.
- Experience in report writing.

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