Centre Experience Executive

5 months ago

Perth, Australia Scentre Group Full time

**Our Story**

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’

**Your opportunity**

We are seeking expressions of interest to join our **WA **Westfield living centres as a **Centre Experience Executive.**

As a Centre Experience Executive, you will be an integral part of our commitment to nurturing talent within our Westfield Centre experience teams. Our focus is on providing you with fast-tracked on-the-job experiences that will not only support your growth but also enable a seamless transition into a role within one of our centres at the conclusion of the 12-18-month program.

Throughout this dynamic program, you will have the opportunity to complete several rotations across key departments in our centres. These departments include Marketing, Risk and Security Management, Finance and Administration, Retailer Relations, Customer Experience, and Facilities Management. Each rotation will provide valuable insights and expertise to help you develop a comprehensive skill set and a deep understanding of our operations.

We believe that this program will pave the way for your professional success and open up exciting career prospects within our organization.

The rotations will allow you to (but not limited to):

- Spend time in the (Marketing) Brand Experience Team to develop a working knowledge of centre activation and vibrancy.
- Gain knowledge of Scentre Groups retailer relations and management to ensure a positive outcome for all parties.
- Support our Facilities Management team with exposure to building and stakeholder management, WH&S including contractor inductions and permits.
- Gain an overview of the Centre Management financial model and management to ensure successful outcomes for the business.
- Conduct centre walk with team members to view key customer touchpoints and hear from the team on current NPS performance and feedback.
- Contribute to customer and retailer focused activities that cover the day-to-day management and operations of the Centre and excellent everyday presentation and delivery
- Dealing with Centre incidents and emergencies in accordance with company procedures

This role will be offered as a permanent Full-time position based at one or more of our Westfield living centres (open to locations across WA)

**What will set you apart from the rest?**

The talent we are looking to attract will be;
- Customer obsessed and wanting to deliver extraordinary experiences every day
- Solid in their commercial acumen, with high levels of curiosity, ability to influence and a motivated self-starter
- Entrepreneurial in spirit, a team player with passion and integrity
- An energetic people-person who enjoys interacting with customers and has an ability to achieve a level of service that consistently meets and exceeds the expectations of our customers
- Able to communicate and engage broad audiences

**What sets us apart from the rest?**
- A collaborative, welcoming, inclusive and supportive culture
- Gender-neutral parental leave - 18 weeks paid with no qualifying period.
- Life Leave - additional five days paid leave to use however you like on top of your four weeks annual leave.
- Diverse career paths - Opportunities to cross-skill and develop working with over 75 different professions within the team.

Our diverse and inclusive workforce is not only something we’re proud of but something we’re committed to. We encourage and support our people to bring their ‘whole selves' to work every day. This is because we believe all our differences contribute to our success and ensure a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.

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