Operational Support

7 months ago


Perth, Australia Austcorp Executive Full time

Multinational Facilities Management Company
- Perth Based
- Fantastic Long Term Career Opportunities

Our client, a large multinational Facilities Management service provider is seeking a professional service driven, experienced Help Desk / Call Centre Manager to be responsible for a the operational management of a high volume call centre, staff, systems and service delivery to clients.

Key aims of the role:

- Lead, support and coach call centre team members to achieve KPIs and provide exceptional, timely customer service
- Develop collaborative relationships with clients and internal stakeholders in order to identify opportunities to enhance service delivery
- Provide operational support in managing service requests and reactive / preventive work orders
- Support ongoing strategy development and provide continuous improvements, business insights and trends whilst predicting forecasts of service issues or failures

Key skills and experience to be a success:

- Excellent knowledge and understanding of the operations and challenges of a time critical call centre environment
- Strong data analysis and problem solving skills
- Outstanding customer experience focus
- Passion for team management and leading high performing teams
- Operationally, strategically and commercially experienced
- Exceptional communications skills

This is a very exciting long term career opportunity for a service driven, high energy professional looking to further their career within a call centre / help desk environment.



  • Perth, Western Australia Civeo Full time

    Due to growth, this newly created position ensures we operate to the highest internal and client standards. Perth-based, permanent full-time role with relocation assistance considered.About UsCiveo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. We own 9,000 permanent rooms across QLD, NSW, and WA, and operate...


  • Perth, Australia Centurion Full time

    **Tuesday to Saturday work week - Every Monday off!**: - **Close knit team with supportive management**: - **Fast growing organisation, excellent training, progression, and support**: - **Perfect role to kick-start your Transport & Logistics career** **The Opportunity** This exciting new role will report to the Transport Operations team and aim to...


  • Perth, Western Australia Epiroc Full time

    Job OverviewEpiroc is a leading manufacturer of cutting-edge equipment for the mining and construction industries.We are seeking an Operations Support Coordinator to join our team in Perth. As an Operations Support Coordinator, you will play a critical role in overseeing remote support activities, managing escalations, optimizing support services, and...


  • Perth, Western Australia Aston Advantage Full time

    **Become a Key Support in Drilling Operations**Aston Advantage is seeking a skilled Driller Offsider to join our team in Western Australia. In this role, you will be responsible for providing critical support in drilling operations, including equipment handling, site preparation, and daily operations.**Key Responsibilities:**Equipment handling and...


  • Perth, Western Australia Monadelphous Full time

    Operations Support AdministratorAt Monadelphous, we're committed to delivering exceptional results and building a culture that's solution-focused, reliable, and collaborative. We're seeking a highly skilled Operations Support Administrator to join our team and contribute to our continued success.Key Responsibilities:Assist the Southern Operations team with...


  • Perth, Australia Disability Empowerment and Support Foundation Full time

    **Introduction**: Disability Empowerment and Support Foundation (DESF) DESF a registered charitable organsation, provides staff to various SIL Support Providers in WA for various services from administration to disability support workers. **Description**: Currently we require Disability Support Workers The position is responsible for ensuring all...

  • Desf Support Staff

    6 months ago


    Perth, Australia Disability Empowerment and Support Foundation Full time

    **Introduction**: Disability Empowerment and Support Foundation (DESF) DESF provides staff to various SIL Providers in WA with services from administration to disability support workers. **Description**: Currently we require Disability Support Workers The position is responsible for ensuring all Participant support, compliance & documentation requirements...


  • Perth, Western Australia Monadelphous Full time

    Join Our TeamAt Monadelphous, we're committed to delivering exceptional results and building a culture that values diversity, inclusion, and employee well-being. As an Operations Support Administrator, you'll play a vital role in supporting our Southern Operations team and contributing to our company's continued success.Key ResponsibilitiesAssist the General...


  • Perth, Australia ChoiceOne Pty Ltd Full time

    ChoiceOne, on behalf of our long-established Engineering client located in Canning Vale, is seeking an experienced Operations Support Administrator to join their team. The primary role will be responsible for the delivery of day-to-day support to the Operations team in a range of areas, including scheduling, planning and managing work orders. The role plays...


  • Perth, Western Australia Programmed Full time

    About The OpportunityProgrammed Property Services is seeking an Operations Coordinator to join our Grounds Maintenance team in Belmont. This role offers a unique opportunity to become a valued member of our team known for delivering exceptional grounds and maintenance services.About YouWe welcome candidates with a passion for operations and a background in...


  • Perth, Western Australia Warrikal Full time

    About the RoleAs an Operations Support Coordinator at Warrikal, you will play a vital role in ensuring the smooth operation of our Shutdown & Maintenance team. Your primary responsibility will be to provide administrative support to the team, ensuring that projects and administration tasks are delivered in line with business objectives.Key...


  • Perth, Western Australia Warrikal Full time

    About the RoleWe are seeking an experienced Operations Support Coordinator to join our team at Warrikal. As an Operations Support Coordinator, you will work closely with our Shutdown & Maintenance team and other business unit stakeholders to ensure projects and administration support are delivered in line with business objectives.Key ResponsibilitiesGather...


  • Perth, Western Australia Category 5 Labour Management Full time

    Category 5 Labour ManagementWe are a leading provider of Rail, Marine, Industrial Services and Trades personnel throughout Australia and New Zealand.About the RoleWe have an exciting opportunity for a motivated and organized Operations Support Specialist to join our Port Hedland team. As a key member of our Recruitment, Operations and Management team, you...


  • Perth, Western Australia Warrikal Full time

    About the Role:As an Operations Support Coordinator at Warrikal, you will work closely with the Shutdown & Maintenance team and other business unit stakeholders to ensure projects and administration support are delivered in line with business objectives. Your role will involve providing ongoing support by developing continuous improvement processes,...


  • Perth, Western Australia Turner & Townsend Full time

    Welcome to Turner & Townsend, a leading professional services company. We are seeking an Operations Support Assistant to join our Perth office and contribute to the success of our growing team.Job Summary:We are looking for a highly organized and detail-oriented individual to support the operations function across the team. As an Operations Support...


  • Perth, Western Australia Macmahon Full time

    Job DescriptionMacmahon is seeking a Support Operations Manager to join the WAC Workshop team. This position provides effective leadership and operational management of the support team to achieve business objectives.About the RoleManage scope development and estimation to meet customer expectations.Review and manage invoicing forecasts.Ensure effective...


  • Perth, Australia Sandvik Full time

    Sandvik Mining and Rock Solutions Operations Field Support (Entry Level) Our Company and Culture Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000...


  • Perth, Western Australia Programmed PERSOLKELLY Full time

    We are seeking highly motivated individuals to support the Western Australian Electoral Commission in the delivery of the 2025 State election. As an Operational Support Officer, you will play a vital role in ensuring the smooth operation of polling places across the state.The successful candidate will be responsible for performing a variety of tasks,...


  • Perth, Western Australia Macmahon Full time

    Job OverviewMacmahon is seeking a Support Operations Manager to lead the WAC Workshop team. This role will provide effective leadership and operational management of the support team to assist Macmahon in achieving its overall business objectives.About the RoleManage the development and estimation of scopes of work to meet customer expectations.Review and...


  • Perth, Western Australia Monadelphous Full time

    We are seeking a self-motivated and proactive Operations Support Administrator to join our team at Monadelphous. As a key member of our Southern Operations team, you will be responsible for providing administrative support and assisting with general administration duties.Why Choose Monadelphous?We offer a diverse and challenging work environment on some of...