Digital & Customer Insights Manager

6 months ago

Sydney, Australia Coates Group Full time

**Be Part of Our Next Chapter**

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose
- _Creating Connections. Empowering Partnerships. Always Evolving_. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

**Purpose
The Digital & Customer Insights Manager, you will play an integral role in driving digital, customer, and product outcomes through actionable insights. As a member of our Makers Org team, they are be instrumental in embedding customer and insights-led approaches to growth and product strategies across the business. They leverage both qualitative and quantitative research techniques to lead targeted research and help to mature our customer intelligence gathering mechanisms across the business.

**Individual Accountabilities**:

- Lead and manage various primary and secondary research studies, including exploratory primary customer research, generative innovation and design research, evaluative concept and customer testing, field test and experiments, market and customer segmentation, market scans and trends analysis
- Identification and prioritisation of insights needs across the business, preparation of research plans and approaches, and undertaking quantitative and/or qualitative research studies
- Lead hypothesis development and experimental design for product trials and field tests
- Proven analytical and problem-solving skills with the ability to inject commercial acumen into the development of insights and recommendations
- Communication and promotion research project outcomes with a diverse range of stakeholders
- Drive intelligence gathering, voice of customer, and customer knowledge management agenda Makers Org, including dissemination to the broader group
- Lead assumptions gathering and insights generation to aid in the development of business cases and drive strategic options assessments, respectively

**Success Factors**:

- Foster and manage partnerships with key stakeholders and market leads across the business to understand and deliver against business objectives
- Establish and lead a strong insight capability within the new product experience team and the broader business
- Collaborate with business units to increase their connection with our customers, building customer capability in decision making and process
- Support with product and growth strategy development

**Qualifications and Experience**:

- 6+ years’ experience in strategic insights within consulting, agency, insights boutique, or within public sector / industry equivalent
- Experience in leading and interpreting both quantitative and qualitative research
- Expereince in ‘Digital Customer’ is a must, experience in B2B organisations is preferred
- Background and experience in psychology, behavioural science, behavioural economics is advantageous
- Experience in conducting product experiments and in-market trials
- Strong analytical skills, problem solving, and conceptual thinking a must

**Capabilities**:

- Background and experience in psychology, behavioural science, behavioural economics is advantageous
- Experience in conducting product experiments and in-market trials
- Strong analytical skills, problem solving, and conceptual thinking a must

**About Coates**

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set

  • Marketing Manager, Amp Bank

    6 months ago

    Sydney, Australia AMP Full time

    Marketing Manager, AMP Bank If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Digital Performance Manager

    1 month ago

    Sydney, Australia AMP Full time

    Digital Performance Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Marketing Manager, Amp Bank

    6 months ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Digital Performance Manager

    1 month ago

    Sydney, Australia AMP - General Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.  For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something...

  • Customer Engagement Marketing Manager

    4 months ago

    Sydney, Australia AMP Full time

    Customer Engagement Marketing Manager You know what's not OK? Feeling stuck in old, corporate ways. Outdated banking ways. And knotty processes that stop you from serving customers. You know there has to be a better way. You want to lead that better way. AMP Bank is that way... If you could create the best digital bank in Australia, what would it look...

  • Manager, Analytics

    6 months ago

    Sydney, Australia AMP Full time

    Manager, Analytics & Insight If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Digital Product Owner- Banking

    3 months ago

    Sydney, Australia AMP Full time

    Digital Product Owner - Banking If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience? We're wondering the same thing. **We're building something new** We're building the new AMP Bank: a fully digital bank with new products, delivered...

  • Digital Performance Marketing Lead

    3 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    About AMPAMP is a leading company in Australia, known for its innovative approach to digital marketing. With a strong focus on growth and customer experience, we are seeking an experienced Digital Performance Marketing Lead to join our team.

  • Digital Performance Marketing Lead

    3 weeks ago

    Sydney, New South Wales, Australia AMP - General Full time

    OverviewAt AMP, we're transforming an iconic Australian brand for the future. As a Digital Performance Marketing Lead, you'll play a critical role in driving our digital marketing efforts to achieve business targets and growth.Salary RangeWe offer a competitive salary range of AU$120,000 - AU$150,000 per annum, depending on experience.Job DescriptionAs a...

  • Team Manager

    6 months ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Digital Transformation Specialist

    1 month ago

    Sydney, New South Wales, Australia AMP - General Full time

    Key ResponsibilitiesWe are seeking a highly skilled Digital Transformation Specialist to join our team. The ideal candidate will have a proven track record of delivering successful digital marketing campaigns across multiple channels.Key responsibilities include:Developing and executing end-to-end performance digital marketing campaigns in paid, owned, and...

  • Customer Engagement Marketing Manager

    4 months ago

    Sydney, Australia AMP Limited Full time

    You know what’s not OK? Feeling stuck in old, corporate ways. Outdated banking ways. And knotty processes that stop you from serving customers. You know there has to be a better way. You want to lead that better way. AMP Bank is that way If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And...

  • Digital Product Owner- Banking

    3 months ago

    Sydney, Australia AMP Limited Full time

    If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience? We’re wondering the same thing. **We’re building something new** We’re building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with killer...

  • Head of Governance, Insights and Improvements

    2 months ago

    Sydney, Australia AMP Full time

    Head of Governance, Insights and Improvements If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...

  • Manager, Analytics

    6 months ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Customer Copywriter

    2 months ago

    Sydney, Australia AMP Full time

    Customer Copywriter If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Website Manager

    21 hours ago

    Sydney, Australia AMP Full time

    Website Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Digital Transformation Specialist

    4 weeks ago

    Sydney, New South Wales, Australia AMP - General Full time

    About the RoleWe are seeking a highly skilled Digital Transformation Specialist to join our Customer Platforms team at AMP. As a key member of our team, you will be responsible for transforming digital customer experiences across our diverse business units.

  • Marketing Manager

    7 months ago

    Sydney, Australia AMP Full time

    Marketing Manager - Bank Growth If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Head of Governance, Insights and Improvements

    2 months ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...