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Digital Product Owner- Banking

1 month ago

Sydney, Australia AMP Full time

Digital Product Owner
- Banking

If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience?

We're wondering the same thing.

**We're building something new**

We're building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with killer features, to make banking easy for everyday Australians and small businesses. No paperwork. No red tape. No complicated processes or confusing financial chat. Just simple, smart banking; a tap away. The way banking should be.

We've got the tech. We've got the approach. We just need the team to help us take AMP Bank to market in early 2025 and make it the best digital banking experience Australia's ever seen.

**We need industry stirrer-uppers**

You know: non-conformers. Those who are compelled to do something different. Who care enough about the customer to ask the big questions no one else will. Who want to know what if. What if we tweaked this, or toggled that. You zig when everyone else zags, disagree without being disagreeable, and love the rush of starting something new.

**Specifically, a Digital Product Owner not boxed in by job title**

You will have the opportunity to shape the future of our platform, and by working collaboratively with stakeholders across the organisation, you will be responsible for carving out a product strategy and roadmap for our new AMP Bank app. Whilst the day to day of your role will be really broad, some of your responsibilities may include;
- Driving the strategy and long-term vision for the digital value stream for our new AMP bank
- Leading the product discovery process and develop a deep understanding of the customer pain points, market gaps and opportunities through adviser focus groups, prototype testing and data/market analysis
- Working collaboratively across the business to carve out product solutions and roadmaps that delivers high quality customer experiences and improves business metrics
- Managing and prioritising backlog to deliver on objectives and key commercial outcomes
- Supporting AMP Bank App business readiness, release management, and incidents management processes
- Coordinating dependencies and sequence the Epics and Stories to ensure the team's ability to constantly deliver value in small increments.

**What matters**
- Demonstrated expertise as a Product Manager, Product Owner or Business Analyst supporting digital products
- Be obsessed with the customers and has a track record of addressing their needs through innovative use of technology
- Strong documentation, analytical & process modelling skills
- Curious mindset and problem-solving ability
- Good interpersonal skills and the ability to challenge and question thinking in a constructive manner
- Ability to deal with ambiguity and make informed decisions, without always having all the necessary information
- Knowledge of how to effectively set, measure and report on Objectives and Key Results
- The ability to break down complex problems, deliver real-world business outcomes and handle changing priorities
- Strategic thinking - can analyse and synthesise information and connect the dots to determine an appropriate strategic approach whilst taking a whole of business perspective

**What doesn't matter**

You don't have to be from the finance world, as long as you're tech-minded and obsessed with creating 6-star customer experiences.

**Imagine the lovechild of a fintech startup and a big four**

Agile and hands on meets established and fully resourced. That's kind of who AMP Bank is.

We're setting up a whole new, digital business, building solutions our customers have asked for, and shaping how that business runs. Only we're doing it with the backing of a tech platform that works (the same tech that fuelled Starling Bank's success in the UK) and the financial muscle of AMP's 170-year heritage.

**Take that. Add you. Shape who we become.**

Right now, we're taking the best of AMP's current culture, borrowing from successful neobank cultures and creating something entirely new. So, there are still a lot of unknowns.

But you'll be part of the original squad, setting the tone for who we become.

You'll help us build the new AMP Bank from scratch, and shape the culture the wider AMP business adopts. A lot of it will be trial and error and making mistakes, so you need to be comfortable with things not always going to plan. We are.

And we're 110% in this together. So, you won't go it alone, but you will be called to muck in and play your part. This is no place to hide. We want your ideas to be heard and celebrated. It's about moving fast, working together and being transparent in everything we do.

This is how we'll make AMP Bank happen.

**It's all of the fun, with none of the financial risk**

This is your greenlight to take a sledgehammer to traditional banking and build a meaningful digital business from scratch. O