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Aps3 Contact Centre Operator
3 weeks ago
**13th February, 2023**:
APS3 Contact Centre Operator
**REF#** 1036047
**Close Date**: Rolling submission
**Assignment Length**: initial 12 month assignment
**Security Clearance Requirements**: Ability to obtain baseline security clearance
**Location**: Canberra ACT
Our **Federal Government client** is seeking **Contact Centre Operators** to join the local team.
**About the Assignment**
- Understand relevant legislation and policy frameworks and draft replies to straightforward enquiries, analyse basic data and prepare associated reports and correspondence as required
- Capture and record client interactions to support the departments' programs and project objectives
- Have accountability for the completion of allocated tasks, making decisions within defined parameters relating to the area of responsibility, and review of work for peers
- Have responsibility for planning own work goals and priorities that align with and achieve own and team outcomes
**About You**
- Strong communication skills, written and oral, and the ability to tailor communication style to suit target audience
- Ability to work flexibly in an changing environment
- Strong time management skills including the ability to deal with short timeframes and periods of peak demand
**Call Alex on 1300 946 471 to find out more about this fantastic opportunity**
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