Aps3 Service Support Officer
2 weeks ago
12 Month Contract with Possible Extension | Brisbane Locations | $39.00 to $45.00 per hour plus 11% superannuation
**OVERVIEW**
Our Federal Government client is currently seeking an experienced Service Support Officer to join their team at the APS3 level. Within this role you will provide front line customer service both in person (at front reception) and via telephone. You will provide operational and administrative support to service delivery staff to ensure quality services are being provided to clients of this Federal Government Department.
**YOUR RESPONSIBILITIES**
- Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
- Provide frontline administrative support and first point of contact for clients presenting for in-centre appointments.
- Provide administrative support in the coordination of regional events.
- Provide administrative support across all service delivery streams inclusive of data entry, record keeping, and workflow tasks.
- Deliver correspondence both internally and externally.
- Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
- Support management in reporting quality assurance and operational data.
- Support workplace practices in line with policies of Occupational Health and Safety, Workplace Diversity, the Australian Public Service Values and Employment Principles, and Code of Conduct.
**EXPERIENCE / REQUIREMENTS**
- Communicate in an effective way.
- Research and make sound decisions using appropriate judgement.
- Analyse and evaluate customer needs, requesting support as appropriate.
- Understand and make connections with community, government and other services.
- Proven ability to prioritise work load and multi-task.
- Collaborate with other staff in immediate work area, across a virtual team and other areas of the Department.
**IMPORTANT TO NOTE**
**This is a security assessed position. Applicants must be an Australian citizen and undergo other employment suitability checks.
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