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Ao3 Contact Centre Operator

4 months ago

Canberra, Australia Effective People Full time

**19th January, 2023**:

- **CONTACT CENTRE OPERATOR**:

- **ASAP TILL APRIL 2023 - POSSIBILTY TO EXTEND**:

- **$45.77 PER HOUR PLUS SUPER**:

- **BELCONNEN, ACT WFH OPTIONS**:

- **MUST HAVE A WORKING WITH VULNERABLE PEOPLES CARD**:

- **REFERENCE NUMBER: 1024480**:

- **JOB CLOSES 25TH JANUARY 2023**

Our
** Government Client** is seeking an
**AO3 Contact Centre Operator **to join their team, focusing on complaint handling, quality assurance and review functions.

**ABOUT THE JOB**:
As the Call taker you will staff and maintain the call centre service during normal business hours and provide a key role to support the wider team to deliver its objectives and work collaboratively and under guidance.
- Resolve escalated first level complaints, concerns from the general public
- Liaise with various stakeholders, including clients, to gather evidence and information necessary for decision-making to finalise the complaint
- Assess and prioritise all complaints in accordance with the urgency and/or seriousness of the issues raised.

**THE SUCCESFUL CANDIDATE WILL HAVE**:
**Skills**
- Good interpersonal skills and ability to work well with small and large groups.
- Good organisational skills and ability to prioritise and manage competing demands.
- Work as part of a team, solve problems and work under direction.

**Knowledge**
- Understanding of, and experience with, business-critical systems.
- Ability to problem-solve, with the ability, under guidance, to make sound judgements on sensitive, complex and competing issues.

**Behaviours**
- Willingness to work within a culture of continuous improvement and think broadly to help develop solutions to complex problems.
- Work collaboratively achieve good outcomes
- High ethical behaviour and commitment to deliver outcomes aligned to the ACTPS Values and Signature Behaviours and Government priorities, and to consistently high customer service standards.

**_Interested? Call or text Rachel on 0447 491 101_**

**_or Call Effective People on 1300 946 471 to find out more about this fantastic opportunity_**
SCR-rachel-ferrin
- _______________________________

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