Technical Account Manager

9 months ago

Sydney, Australia Salesforce Full time

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

The Technical Account Management team within Signature Success is looking for a driven and customer-focused Technical Account Manager TAM) to serve as a primary contact point for a number of Salesforce’s Signature customer accounts with a focus on **Mulesoft **.

For your assigned accounts you will be responsible for maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Technical Account Manager is a proactive role, maintaining awareness of the customer's business needs - focusing on key events, potential risks and value drivers.

As a trusted advisor, the TAM will build a track record in customer success through excellent communication with stakeholders and your comprehensive knowledge of Mulesoft to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share best practices, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.

As a TAM you will act as the technical main interface on behalf of our Signature customers, leveraging you knowledge of Mulesoft to work closely across both internal and external collaborators, including partners and ISVs as required to address customer needs. You will occasionally be required to act as a point of contact during major incidents, owning the customer’s expectations and communications through the resolution of such incidents..

To be successful in this role you will have an extraordinary focus on customer success, enjoying building relationships, be an exceptional communicator with excellent collaboration skills, have a proactive mindset, always exhibit professionalism, be dedicated to meeting and exceeding expectations and have the ability to learn new technologies quickly.

**Responsibilities**
- Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities, act as an internal authority on your customer's key value drivers and needs, and act as an internal point of contact on your customer to internal stakeholders.
- Help your customers achieve their business goals and outcomes on the Salesforce platform by:

- coordinating the completion of the Signature Success catalog of services as required for your customer
- providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
- acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
- reinforcing to your customer the value in the implementation of technical recommendations for improvement based on Proactive Monitoring guidance
- Drive and communicate the value of Signature Success. Be accountable for ensuring all stakeholders understand this value so that customers continue to renew Signature Success.
- During standard business hours, act as an advocate for customers during the triage and resolution of major incidents, partnering with internal teams such as Signature Support delivery and the Critical Incident Center to assist with the timely resolution of these issues. Track the internal root cause analysis efforts to provide the customer details of the cause and p reventative actions.
- The TAM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

**Technical Requirements**:

- Experience building or supporting enterprise-grade Java-based or Integration or API Management systems such as Mulesoft involving cloud providers such as AWS, Azure, and GCP.
- Solid understanding of HTML, CSS, and JavaScript.
- Deep knowledge of Internet technologies and protocols such as TLS, HTTP, REST, Webservices, firewalls, web servers, proxy servers
- Experience in Connectivity with Enterprise SaaS solutions such as Salesforce, Netsuite, Workday etc
- In-depth knowledge of database concepts and data management (RDBMS) and SQL.
- Experience in troubleshooting container and con

  • Technical Account Manager

    7 months ago

    Sydney, Australia Okta Full time

    **Get to know Okta** Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Technical Account Manager

    7 months ago

    Sydney, Australia Okta Full time

    **Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Technical Account Manager

    4 months ago

    Sydney, Australia Mindbody Full time

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...

  • Technical Account Manager

    7 months ago

    Sydney, Australia Stripe Full time

    Technical Account Manager **Who we are** **About Stripe** Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet,...

  • Technical Account Manager

    2 days ago

    Sydney, Australia CommScope Full time

    This role requires a focus on creating technical designs, which lead to successful sales delivery achieving revenue quotas. Along with strong technical support for both internal sales and functionals teams, you will be expected to lead end-user customer engagement, presenting tailored technical solutions working closely with the internal sales teams to...

  • Technical Account Manager

    1 month ago

    Sydney, Australia CommScope Full time

    With a primary focus on creating and executing strategic sales plans to achieve revenue targets and drive growth within regional accounts, along with technical engagement and support for internal and external customers you will be expected to lead customer engagements, present tailored solutions, and work closely with internal teams to deliver products that...

  • Technical Account Manager

    1 month ago

    Sydney, Australia Rippling Full time

    **About Rippling** Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for...

  • Technical Account Manager

    7 months ago

    Sydney, Australia Rippling Full time

    **About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...

  • Technical Account Manager

    7 months ago

    Sydney, Australia Robert Half Full time

    Newly created role for a Technical Account Manager to work for a global SaaS provider. Base + Super + Bonus + Health Insurance + Benefits! Newly created role for a Technical Account Manager to work for a global SaaS provider. You will work with Enterprise and SME clients, working with them from the initial onboarding to ongoing adoption, assisting the...

  • Technical Account Manager

    2 months ago

    Sydney, Australia Fortinet Full time

    Location: Australia (Sydney) Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager to...

  • Technical Account Manager

    7 hours ago

    Sydney, Australia First Focus Full time

    We are currently looking for one outstanding Technical Account Manager (TAM) to join our expanding team. TAMs at First Focus combine their deep **technical** skills and experience in systems administration with a desire to provide genuine customer service and deliver pre-sales **consulting**. It's a perfect role for anyone looking for variety, challenges and...

  • Technical Account Manager

    1 month ago

    Sydney, Australia Fortinet Full time

    Location: Australia (Sydney) Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager to...

  • Technical Account Manager Specialist

    2 weeks ago

    Sydney, New South Wales, Australia NICE Full time

    Role Overview: At NICE, we are seeking a Senior Technical Account Manager to act as a strategic advisor and primary point of contact for key customer accounts.About the Role: The Senior Technical Account Manager will develop and maintain deep, long-term partnerships with customers, understanding their business needs, strategic goals, and challenges. They...

  • Technical Account Manager

    7 months ago

    Sydney, Australia h2o.ai Full time

    **About This Opportunity** H2O.ai is at the forefront of the rapidly evolving MLOps landscape. We're leveraging MLOps to transform machine learning models from isolated, engineer-specific tools into robust, cloud-native services that are scalable and consistently available. Our approach is firmly rooted in Kubernetes, positioning our team at the cutting...

  • Technical Account Manager

    3 months ago

    Sydney, Australia Splunk Full time

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as the best...

  • Technical Account Manager

    22 hours ago

    Sydney, Australia Hatch Full time

    ** This role is at Adobe (not for Hatch)** Hatch is supporting Adobe to find a great Technical Account Manager to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Adobe. **About the role at Adobe** The...

  • Technical Account Manager

    2 weeks ago

    Sydney, Australia Janison Full time

    **About the Role** The Technical Account Manager (TAM) at Janison plays a pivotal role in ensuring the successful implementation and continuous support of Janison's assessment solutions for clients. They serve as the primary technical contact for clients, collaborating closely to understand their technical requirements and ensuring that Janison's solutions...

  • Technical Account Manager

    4 weeks ago

    Sydney, Australia Stripe Full time

    Technical Account Manager (AUNZ) **Who we are** **About Stripe** Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the...

  • Technical Account Manager

    4 months ago

    Sydney, Australia Netskope Full time

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Technical Account Manager

    7 months ago

    Sydney, Australia UiPath Full time

    Life at UiPath: The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving,...