Technical Account Manager

2 weeks ago

Sydney, Australia Salesforce Full time

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

The Technical Account Management team within Signature Success is looking for a driven and customer-focused Technical Account Manager TAM) to serve as a primary contact point for a number of Salesforce’s Signature customer accounts with a focus on **Mulesoft **.

For your assigned accounts you will be responsible for maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Technical Account Manager is a proactive role, maintaining awareness of the customer's business needs - focusing on key events, potential risks and value drivers.

As a trusted advisor, the TAM will build a track record in customer success through excellent communication with stakeholders and your comprehensive knowledge of Mulesoft to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share best practices, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.

As a TAM you will act as the technical main interface on behalf of our Signature customers, leveraging you knowledge of Mulesoft to work closely across both internal and external collaborators, including partners and ISVs as required to address customer needs. You will occasionally be required to act as a point of contact during major incidents, owning the customer’s expectations and communications through the resolution of such incidents..

To be successful in this role you will have an extraordinary focus on customer success, enjoying building relationships, be an exceptional communicator with excellent collaboration skills, have a proactive mindset, always exhibit professionalism, be dedicated to meeting and exceeding expectations and have the ability to learn new technologies quickly.

**Responsibilities**
- Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities, act as an internal authority on your customer's key value drivers and needs, and act as an internal point of contact on your customer to internal stakeholders.
- Help your customers achieve their business goals and outcomes on the Salesforce platform by:

- coordinating the completion of the Signature Success catalog of services as required for your customer
- providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
- acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
- reinforcing to your customer the value in the implementation of technical recommendations for improvement based on Proactive Monitoring guidance
- Drive and communicate the value of Signature Success. Be accountable for ensuring all stakeholders understand this value so that customers continue to renew Signature Success.
- During standard business hours, act as an advocate for customers during the triage and resolution of major incidents, partnering with internal teams such as Signature Support delivery and the Critical Incident Center to assist with the timely resolution of these issues. Track the internal root cause analysis efforts to provide the customer details of the cause and p reventative actions.
- The TAM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

**Technical Requirements**:

- Experience building or supporting enterprise-grade Java-based or Integration or API Management systems such as Mulesoft involving cloud providers such as AWS, Azure, and GCP.
- Solid understanding of HTML, CSS, and JavaScript.
- Deep knowledge of Internet technologies and protocols such as TLS, HTTP, REST, Webservices, firewalls, web servers, proxy servers
- Experience in Connectivity with Enterprise SaaS solutions such as Salesforce, Netsuite, Workday etc
- In-depth knowledge of database concepts and data management (RDBMS) and SQL.
- Experience in troubleshooting container and con

  • Technical Account Manager

    Found in: Talent AU C2 - 2 weeks ago

    Sydney, Australia ignite Full time

    Tier 1 Comapny 2 Roles (Junior & Senior) Highly competitive salary   One of Australia’s most iconic and integral companies is looking to bring on 2 Technical Account Managers to work between their technical teams and external customers .   In this role, you will be the primary point of contact helping to resolve technical issues for your...

  • Technical Account Manager

    17 hours ago

    Sydney, Australia Ignite Specialist Recruitment Services Full time

    Contract Type Permanent Reference BH-369648 Industry IT Salary per annum - Min: AUD 120000 - Max: AUD 150000 - **Iconic Australian organisation**: - ** 2 Roles**: - ** Highly competitive salary** One of Australia’s most iconic and integral companies is looking to bring on - **2 Technical Account Managers** to - **work between their technical...

  • Technical Account Manager

    Found in: Talent AU C2 - 2 weeks ago

    Sydney, Australia Illumio Full time

    No Agency Submissions Accepted.About the Team:Illumio Technical Account Managers (TAMs) provide exceptional product knowledge and validated skills to help organizations streamline deployment and improve operations of their Zero Trust Implementations. Backed by the resources of the entire Illumio organization and armed with standard methodologies, TAMs are...

  • Technical Account Manager

    17 hours ago

    Sydney, Australia Technology People Australia Full time

    Our client is a leading financial market operator in Australia are seeking an experienced and customer-focused Technical Services Account Manager to join the team. In this role, you will be responsible for managing relationships with our technical services customers, ensuring their satisfaction and driving continued business growth. You will also be a...

  • Technical Account Manager

    4 hours ago

    Sydney, Australia Cox Purtell Staffing Services Full time

    **Contract Type**: Contractor **Location**: Sydney - New South Wales **Industry**: Sales **Contact Name**: Toby Conran **Contact Phone**: 0292203400 **Date Published**: 02-Jun-2023 Our client is a global tech organization that is widely recognized for its fantastic culture and forward thinking, dynamic and fast paced environment. They are a very...

  • Technical Account Manager

    Found in: Talent AU C2 - 1 week ago

    Sydney, Australia Rippling Full time

    About Rippling Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes....

  • Technical Account Manager, Australia

    3 days ago

    Sydney, Australia Rippling Full time

    **About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...

  • Technical Account Manager, Australia

    7 days ago

    Sydney, Australia Hatch Full time

    ** This role is at Rippling (not for Hatch)** Hatch is supporting Rippling to find a great Technical Account Manager, Australia to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Rippling. **About the...

  • Technical Account Manager, ES

    Found in: Talent AU C2 - 2 weeks ago

    Sydney, Australia Amazon Full time

    BASIC QUALIFICATIONS- • Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.- • Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.- • 5+...

  • Technical Account Manager, ES

    Found in: Talent AU C2 - 2 weeks ago

    Sydney, Australia Amazon Full time

    DESCRIPTIONAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of...

  • Junior Sdm

    2 weeks ago

    Sydney, Australia Limelight People Full time

    **SYDNEY** - Join An Exciting IT Services Provider - Exciting career progression opportunities - eam based and collaborative culture Our client, an exciting and strategic IT Services Provider are looking to bolster their innovative team with a technically minded Junior Service Delivery Manager / Technical Account Manager. This is a great opportunity,...

  • Junior Sdm

    4 days ago

    Sydney, Australia Limelight Consulting Group Pty Ltd Full time

    Join An Exciting IT Services Provider - Exciting career progression opportunities - eam based and collaborative culture Our client, an exciting and strategic IT Services Provider are looking to bolster their innovative team with a technically minded Junior Service Delivery Manager / Technical Account Manager. This is a great opportunity, looking for a...

  • Technical Key Account Manager, Ind Apac

    4 days ago

    Sydney, Australia Grunsfos Full time

    An annual production of more than 16 million pump units makes Grundfos one of the world’s leading pump manufacturers. Circulator pumps for heating and air-conditioning as well as other centrifugal pumps for the industry, water supply, sewage and dosing are the main products. Today Grundfos is the world’s largest manufacturer of circulators, covering app....

  • Technical Account Manager, ES

    Found in: Talent AU C2 - 2 weeks ago

    North Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions,...

  • Associate Director

    2 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Associate Director - Technical Accounting, Ongoing opportunity, based in Sydney CBD (McKell) + hybrid/flexible working option.** - Clerk Grade 11/12 salary starting from $139,787 base +11% super, commensurate with experience. - Based in Sydney CBD (McKell) with hybrid/flexible working options, - Excellent learning and development opportunities ***About...

  • Strategic Account Manager

    Found in: Talent AU C2 - 2 weeks ago

    Sydney, Australia People Ninjas Full time

    We are looking for a fastidious technically minded individual to join our Global Sales and Service team at PowerShield, based in Sydney in the position of Strategic Account Manager and Technical Services.PowerShield specialises in the design, manufacture, installation and operation of advanced battery monitoring systems for organisations with critical...

  • Senior Technical Account Manager, Publica

    Found in: Talent AU C2 - 2 weeks ago

    Sydney, Australia Integral Ad Science Full time

    Job Description:Who we arePublica is the leading Advertising Platform for Connected Television. As audiences shift from Cable TV to Digital, Publica’s goal is to power the next generation of ad experiences on the big screen.What we need to build togetherThe core of our platform is an OTT Header Bidding solution that enables publishers to run a unified...

  • Technical Account Manager

    Found in: Talent AU C2 - 2 weeks ago

    North Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services...

  • Alibaba Cloud Intelligence Technical Account

    4 days ago

    Sydney, Australia Alibaba Full time

    The Technical Account Manager (TAM) is the only front-line customer facing support role within the services organization. TAM among other things, is responsible for the overall growth, quality, and satisfaction of the customer’s services relationship；TAM is the customer’s advocate within Alibaba Cloud and works closely with the Alibaba Cloud teams to...

  • Technical Account Manager, Es

    2 weeks ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Software Engineering, SRE and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in...