Technical Account Manager

1 week ago

Sydney, Australia CommScope Full time

With a primary focus on creating and executing strategic sales plans to achieve revenue targets and drive growth within regional accounts, along with technical engagement and support for internal and external customers you will be expected to lead customer engagements, present tailored solutions, and work closely with internal teams to deliver products that meet regional demands. In addition, you will provide sales forecasts and performance reports, aligning with senior management, on sales goals that support the company's vision.

**Responsibilities**:
**Sales Strategy & Business Development**:

- Develop and implement comprehensive sales strategies to expand market presence by conducting market research, identifying new opportunities, and setting sales goals with senior management.
- Lead the sales process from engaging potential customers, identifying their needs, and proposing technical solutions to closing high-value deals.
- Maintain and grow relationships with existing clients to ensure satisfaction, retention, and revenue growth through account plans and portfolio management.
- Track and analyze sales metrics, providing regular reports and forecasts to senior management to inform strategic decisions.
- Respond to sales inquiries using appropriate methods, and communicate, liaise, and negotiate internally and externally to develop profitable business relationships.

**Technical Leadership & Customer Engagement**:

- Engage in deep technical discussions with customers to understand their technology needs and specify appropriate products and solutions.
- Present customized copper, fiber and data center-focused solutions to Enterprise and Data Center customers, addressing their most pressing infrastructure challenges.
- Lead technical engagements, including creating and conducting technical presentations and demonstrations at Industry and customer events.
- Stay updated with industry trends and product advancements to provide customers with innovative solutions and serve as a trusted advisor.
- Collaborate with internal teams to ensure customer expectations are met and product/solution needs are delivered in the region.
- Be involved in address Quality issues.

**Market Insights & Reporting**:

- Monitor market trends, customer expectations, and competitor activities to inform sales strategies and product development.
- Report findings to internal product management teams and collaborate closely to ensure the delivery of regionally appropriate solutions.
- Participate in external and internal meetings with customers, partners, and company functions to support business development efforts.

**Preferred Qualifications and Experience**:

- Minimum of 8-10 years in a related role, such as Sales Engineer, Sales Manager, Systems Engineer, or Technical Manager.
- Bachelor’s degree in business, engineering, computer science, or equivalent, relevant experience
- Australian and International Standards knowledge
- BICSI RCDD qualifications preferred.

**Additional Criteria**:
- Strong sales and technical skill set, with expertise in copper and fiber in enterprise and data center solutions and technologies.
- Effective written and verbal communication skills
- Proven presentation and business relationship building skills.
- Proven ability to lead customer engagements, propose technical solutions, and drive specifications.
- Strong business and financial acumen, with the ability to translate technical benefits into business value.
- Ability to take interstate and regional travel 1-2 times a month.
- Based in North Ryde NSW office.

LI-VF1

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