Technical Account Manager

6 months ago

Sydney, Australia h2o.ai Full time

**About This Opportunity**

H2O.ai is at the forefront of the rapidly evolving MLOps landscape. We're leveraging MLOps to transform machine learning models from isolated, engineer-specific tools into robust, cloud-native services that are scalable and consistently available. Our approach is firmly rooted in Kubernetes, positioning our team at the cutting edge of cloud solutions.

As a Technical Account Manager at H2O.ai, you will be responsible for architecting and overseeing the successful planning and delivery of complex technical programs. You need to have technical knowledge and understanding of how AI, Data platforms work. You will work closely with cross-functional teams, including engineering, product management, and other key stakeholders to ensure that our technical initiatives align with our business objectives and are completed on time and in scope.

**What You Will Do**:

- Advise and recommend best practices, patterns in setting up an AI as a Service platform around H2O's products
- Work with customers conducting POCs and Tech spikes to test and prove new innovations around AI and ML
- Work with architects and solution designers in understanding their system constraints and come up with solutions using H2O's products to work around them
- Provide support and planning in managing product installation, upgrades and patches for key strategic accounts including triaging urgent issues
- Proactively contribute to product strategy, roadmap and drive initiatives within H2O and customers
- Maintain clear and open communication with stakeholders, including executives, team members, and external partners. Provide regular updates on project status, risks, and mitigation plans.
- Identify and assess project risks, and develop strategies to mitigate them. Proactively address any technical issues that may impact project timelines or objectives.
- Prepare and maintain project documentation, status reports, and key performance indicators (KPIs) to track progress and provide visibility to stakeholders.
- Continuously monitor industry trends and emerging technologies, identifying opportunities for innovation and improvement within the program.

**What We Are Looking For**:

- Background in Computer Science, Engineering, or a related field.
- Experience working in for a ML/AI vendor or in consulting
- Working knowledge of cloud architecture and experience in productionising ML/AI use cases and solutions with a strong focus on governance
- Some experience in program/project management, or a related field is preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify and mitigate risks.
- Ability to work independently and as part of a team, with a proactive and results-driven approach.
- Familiarity with Python and Data Science concepts including Generative AI
- A general understanding of program management principles, including project planning, execution, monitoring, and control.

**How to Stand Out From the Crowd**:

- Experience working in a fast-paced, dynamic environment.
- Familiarity with Agile methodologies and project management tools such as Jira, Asana, or Trello.
- Previous program management experience

**Why H2O.ai?**
- Market Leader in Total Rewards
- Remote-Friendly Culture
- Flexible working environment
- Be part of a world-class team
- Career Growth

H2O.ai is committed to creating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age, disability status or any other legally protected basis.

H2O.ai is an innovative AI cloud platform company, leading the mission to democratize AI for everyone. Thousands of organizations from all over the world have used our cutting-edge technology across a variety of industries. We’ve made it easy for people at all levels to generate breakthrough solutions to complex business problems and advance the discovery of new ideas and revenue streams. We push the boundaries of what is possible with artificial intelligence.

H2O.ai employs the world’s top Kaggle Grandmasters, the community of best-in-the-world machine learning practitioners and data scientists. A strong AI for Good ethos and responsible AI drive the company’s purpose.

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