Technical Account Manager
2 months ago
**About Rippling**
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
**About the role**
Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join as the second member of our Global TAM team in Sydney As part of our dedicated Technical Account Management organisation, you will work closely with our rapidly scaling and maturing globally headquartered customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite.
You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place
**What you will do**
- Ensure customer satisfaction for Rippling's Australia-based customers and take ownership of retaining a book of business
- Serve as a global Subject Matter Expert (SME) on the Technical Account Management team, providing support to US-based customers expanding into Australia
- Foster strong cross-functional partnerships and represent the Voice of the Customer for Australian customer needs
- Drive increased adoption of key features, new product releases, and best practices
- Swiftly prioritize and resolve critical customer issues
- Serve as the dedicated Rippling liaison for customer questions, issues, or escalations, displaying a strong sense of urgency and advocacy to ensure prompt resolution
- Collaborate directly with customers to understand and optimize their HR, payroll, benefits administration, and IT workflows
- Master the full suite of Rippling products to provide comprehensive advice
**What you will need**
- 3+ years of work experience at a SaaS company in a customer-facing role
- Experience with payroll strongly preferred, bonus points for HRIS or other HR/HCM SaaS
- Excellent at time management, prioritising tasks, and adapting on a day-to-day basis
- Proven experience as an account manager with a scaled book of business
- Track record of building strong customer relationships
- Hunger to work extremely hard on a growing team
- Stellar written and verbal communication skills
- Flexibility with changing job duties and responsibilities
- Passion for enabling both customers and internal teams
- Interest in actively working with product and engineering team
**Additional Information**
Rippling employees work on a Hybrid Office Model - 3 days per week in our Sydney office.
- #li-hybrid_
-
Technical Account Manager
2 weeks ago
Sydney, Australia TheDriveGroup Full time**Technical Account Manager** - **Fully remote**: - **Up to $100k plus super**: - **Technical experience desirable** Our client, an exciting AI startup, is looking to continue to scale their Account Management team as they enter the next phase of growth. Our client is a cutting-edge company at the forefront of Generative AI, and they are searching for a...
-
Technical Account Manager
7 months ago
Sydney, Australia Okta Full time**Get to know Okta** Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Technical Account Manager
7 months ago
Sydney, Australia Okta Full time**Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Technical Account Manager
1 week ago
Sydney, Australia PagerDuty External Full time**Automation Strategic Technical Account Manager** As a Technical Account Manager, you will sit at the nexus between the Customer Success Manager, the Account Executive, Professional Consultants, and Support. Whether it is helping understand the customer environments and potential technical landmines or supporting one of our native integrations, you are...
-
Technical Account Manager
3 days ago
Sydney, Australia Fortinet Full time**Technical Account Manager** As a member of the Technical Account Support Team, you will use your deep understanding of network/security architectures and general knowledge about the current trends in the market to help promote product quality, while providing best in class solutions. You will work with research and development groups, sales teams and...
-
Technical Account Manager
4 months ago
Sydney, Australia Mindbody Full timeWe're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...
-
Technical Account Manager
4 days ago
Sydney, Australia Adobe Full timeOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Technical Account Manager
1 week ago
Sydney, Australia dplr Full time**dplr Group Overview** dplr Pty Ltd is a full-service production, technical, content and event management company based in Sydney NSW, servicing metropolitan, state and national projects, including but not limited to outdoor or indoor festivals and events, theatre shows, music concerts, live streams, technical installations and builds, and environmental...
-
Technical Account Manager
3 weeks ago
Sydney, Australia CommScope Full timeThis role requires a focus on creating technical designs, which lead to successful sales delivery achieving revenue quotas. Along with strong technical support for both internal sales and functionals teams, you will be expected to lead end-user customer engagement, presenting tailored technical solutions working closely with the internal sales teams to...
-
Technical Account Manager
1 week ago
Sydney, Australia New Relic Full timeReq ID- FY24|S&M|#5090- Location(s)- Sydney, Australia;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week)- Your opportunity- If you have that special mix of DNA that makes an extraordinary Technical Account Manager - the blend of customer-facing skills and technical prowess - then we are a match made in heaven!You will...
-
Technical Account Manager
2 months ago
Sydney, Australia CommScope Full timeWith a primary focus on creating and executing strategic sales plans to achieve revenue targets and drive growth within regional accounts, along with technical engagement and support for internal and external customers you will be expected to lead customer engagements, present tailored solutions, and work closely with internal teams to deliver products that...
-
Technical Account Manager, Enterprise
2 days ago
Sydney, Australia Okta Full time**What you'll be doing**: - Build long-term relationships with the stakeholders in your portfolio of enterprise companies, and deeply understand their strategy, goals, and plans - Track customer goals and progress to help facilitate their ROI - Monitor customer health, satisfaction, expansion opportunities, risks, and escalations - Help customers achieve...
-
Technical Account Manager
1 week ago
Sydney, Australia MINDBODY Full timeYes, this is a posting for a job. But it’s also a calling to a career. And even more than that? It’s an invitation to come as you are—to be your whole self, while becoming your best self. We’re looking for minds with heart to help us positively impact the world of wellness. Do you believe that everyone deserves wellness? We want to hear from...
-
Cloud Technical Account Manager
1 week ago
Sydney, Australia Apptio Full timeOverview: **You**: As a Cloud Technical Account Manager, you will act as a trusted advisor to Apptio’s Cloud customers by enabling them to use Apptio’s Cloud products to achieve their business objectives. You will leverage a strong technical background and business acumen to understand customer requirements and translate those requirements into how to...
-
Technical Account Manager
4 days ago
Sydney, Australia Kargo Full timeKargo is 400 employees strong across offices in New York City, Chicago, Dallas, Los Angeles, Sydney, and Auckland. But we’re not stopping there, so stay tuned as we expand our map and our team. **Summary of Job’s Purpose**: The Technical Account Manager will sit within the APAC Operations team and have contacts within the Global Operations team. Focused...
-
Technical Account Manager
7 months ago
Sydney, Australia Rippling Full time**About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...
-
Technical Account Manager
7 months ago
Sydney, Australia Robert Half Full timeNewly created role for a Technical Account Manager to work for a global SaaS provider. Base + Super + Bonus + Health Insurance + Benefits! Newly created role for a Technical Account Manager to work for a global SaaS provider. You will work with Enterprise and SME clients, working with them from the initial onboarding to ongoing adoption, assisting the...
-
Technical Account Manager
2 months ago
Sydney, Australia Fortinet Full timeLocation: Australia (Sydney) Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager to...
-
Technical Account Manager
2 days ago
Sydney, Australia Quantcast Full timeAre you a self-starter with a passion for Online advertising? Do you thrive in fast-paced, dynamic environments? Do you love using your technical background to tackle customer issues? At Quantcast, the Client Services team seeks to bridge the commercial needs to product and engineering through solution oriented account level technical support. We address...
-
Technical Account Manager
2 weeks ago
Sydney, Australia First Focus Full timeWe are currently looking for one outstanding Technical Account Manager (TAM) to join our expanding team. TAMs at First Focus combine their deep **technical** skills and experience in systems administration with a desire to provide genuine customer service and deliver pre-sales **consulting**. It's a perfect role for anyone looking for variety, challenges and...