Customer Service and Administration Agent

3 months ago


Melbourne, Australia Probe CX Full time

At Probe CX, expect to think differently, challenge the norm and find your purpose.

You'll champion exceptional experiences for our utilities distribution clients, customers, and stakeholders on behalf of our client. Your work will span diverse disciplines, guaranteeing a seamless and stress-free experience for customers connecting to our natural gas supply. Coordinating with retailers and field service providers will be pivotal in ensuring prompt service delivery and, most importantly, customer satisfaction. This role offers an exciting opportunity to shape the future of natural gas distribution—come join us

**Key Details**
- Commencing ASAP
- Full time - 38 hrs per week.
- Monday to Friday - 8AM - 5PM (8AM - 4PM or 9AM - 5PM your choice)
- Hybrid working model (Must be able to commit to working Monday and Tuesday in the office at our Melb CBD office).
- Australian Based Role

**Key Responsibilities**
- Manage inbound and outbound calls with customers, retailers, and field service providers to address a variety of questions and concerns
- Update client systems with necessary notes and details to maintain accurate records
- Provide accurate and timely responses and outcomes to ensure customer satisfaction.

**Skills & Experience**
- Proven experience in a similar role, with a track record of success in managing customer inquiries and concerns
- Experience working directly with external stakeholders, ensuring their satisfaction and building strong relationships
- Desirable: 2 years + experience in a customer service position or related industry, demonstrating excellent customer service skills
- Desirable: Previous exposure to SAP or similar systems, demonstrating strong technical abilities

**What we can offer you**
- Great work life balance - No weekends or Public Holidays.
- Paid training and career development.
- Free 24/7 access to a prominent Mental Health and Wellbeing App.

**Our promise to you**

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%



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