Service Administrator

2 weeks ago

Mascot, Australia Avis Budget Group Full time

**About the role**:
As Service Administrator you will complete all administrative tasks in relation to the maintenance and damage of our fleet, for all Brands across NSW, in a timely and efficient manner. This role will directly report to the Workshop Manager.

**Key accountabilities**:
**General**
- Answering phone enquiries and providing breakdown assistance when necessary.
- Processing accident reports and quotes in applicable internal systems
- Raise, maintain and receipt Purchase Orders
- Ordering parts where applicable
- Processing invoices for payment in applicable internal systems
- Liaising with vehicle repairers on quotes and invoices where applicable
- Liaising with internal and external customers in relation to accident damage
- Dealing professionally with internal and external customers in the course of carrying out duties.
- Having an in depth knowledge of ABG Systems and an understanding of the current policies and procedures.
- Attend company/manufacturer training as necessary
- Support local Remarketing Manager with administrative tasks where required
- Adhering to Company Quality Assurance and Uniform Guidelines
- Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision
- Driving vehicles as required.

**Work Health and Safety**
- Take reasonable care for their own health and safety
- Take responsibility for their own safety and the safety of others, including work colleagues and customers by always performing their activities in a safe and appropriate manner
- Comply and follow any reasonable health, safety and environmental direction, including following health, safety and environmental policies and procedures
- Identify and support measures to eliminate or minimise unsafe acts or conditions.

**What we’re looking for**
- Previous experience in an administrative role, experience within the car rental industry is highly regarded
- Must have a Full driver’s licence, HR driver’s licence is highly regarded but not essential
- Must have full working right in Australia
- Proactive approach with high-level problem-solving skills
- Excellent communication skills and customer service skills
- High level attention to detail
- Comprehensive knowledge of Microsoft Office Excel, Outlook, Word
- The ability to manage multiple tasks simultaneously

**So, what’s in it for you?**
- **Competitive** **Base Salary + Performance Bonus**:

- **Free onsite parking**:

- **Wellbeing programme** incl. **life insurance** + **discounted health insurance** + **superannuation** options
- Access to **Perkbox** **- discounts and offers** with hundreds of retailers and big brands, including on **cinema tickets**, **fitness classes**, **shopping discounts** and much more
- **Employee discounts on car rental** across Avis Budget Group
- Employee Assistance Programme **(EAP)** provided by Converge - 24/7 support for your mental health and wellbeing
- **Full training provided** to help you achieve your goals & reach your potential

**About Avis Budget Group**

We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex** - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Avis Budget Group (ABG) is a leading provider of mobility solutions across the globe, operating a range of iconic and trusted brands through corporate operations and licensee partners. In the Asia Pacific region, we operate our 3 industry leading brands, Avis, Budget and Apex, with rental offices across Australia, New Zealand and Singapore.

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 per year

**Benefits**:

- Referral program

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

**Experience**:

- Administrator: 2 years (preferred)

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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