Customer Service Administrator

4 weeks ago

Mascot, Australia Kone Full time

Permanent role Monday to Friday
- Free Onsite undercover Parking and free gym onsite
- Career Progression in a global organisation with a strong focus on training, safety, and quality

At KONE, we bring buildings to life.

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world - keep people moving no matter what.

Why this role?

KONE Australia is looking for a Customer Service Administrator to join our team in Mascot, Sydney. This team thrives on servicing our internal & external customers to the very best of their abilities, in a timely manner.

The Customer Service Administrator role will focusing on administrative support related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting. He/ She provides administrative support for salespersons and supervisors, enabling them to maximise the time spent with customers.

What will you be doing?
- Supports admin staff with contract creation for new maintenance contracts
- Process maintenance contract cancellation requests and inform billing Administrator when invoice cancellation or credit note creation is required
- Carries out data checks and quality audits for new contracts
- Take ownership of customer queries and follow up to get a resolution
- Support in customer data maintenance
- Provides reports for Key Accounts
- Manages safety and site access documents of site personnel

What are we looking for?
- Previous experience working in a fast-paced customer admin role.
- Passion for providing excellent customer service is essential.
- Attentions to detail following procedures and guidelines
- Excellent communication and interpersonal skills
- Organisational skills, multitasker, and an ability to effectively prioritise tasks with deadlines
- Sound computer skills including proficiency with Microsoft Office suite
- Professional and confident manner to liaise directly with clients - internally and externally
- Positive, pro-active and solution focused attitude
- SAP, Salesforce system knowledge is advantageous but not essential.

There’s so much more to KONE than you may realise.
- What we offer?_
- Above market remuneration and benefits (base + 12.5% superannuation + bonus)
- Career development and progression opportunities within a global business
- A friendly and flexible work environment that makes KONE a great place to work.
- Free parking and gym onsite
- Daily Fruits, tea, coffee and much more

A job at KONE is the start of an experience like no other. You’ll find a bunch of passionate “lefties”, and maybe even become one yourself

This role is being sourced directly by KONE. We respectfully request no agency approaches.

Australia

KONE is an equal opportunity employer who supports inclusive, flexible, and accessible working arrangements for all. This includes persons with disabilities, culturally, religiously, and linguistically diverse people, diverse age groups, diverse sexual orientation, and gender.

We are committed to working in partnership with and support Aboriginal and Torres Strait Islander peoples and organisations by recognising and respecting the diversity of cultures, identity, heritage, languages, and social and spiritual systems practiced.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

Read more on

  • Customer Service Administrator

    6 days ago

    Mascot, Australia Kone Full time

    **Great benefits and remuneration - Base + 12.5% super + bonus**: - **Work with industry-leading products and technology**: - **Free Parking & Gym access onsite** **At KONE, you'll find innovation that goes somewhere.** We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and...

  • Customer Service Administrator

    2 weeks ago

    Mascot, Australia Kone Full time

    Permanent role Monday to Friday - Free Onsite undercover Parking and free gym onsite - Career Progression in a global organisation with a strong focus on training, safety, and quality At KONE, we bring buildings to life. Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an...

  • Customer Service Administrator

    2 weeks ago

    Mascot, Australia Kone Full time

    Permanent role Monday to Friday - Free Onsite undercover Parking and free gym onsite - Career Progression in a global organisation with a strong focus on training, safety, and quality At KONE, we bring buildings to life. Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an...

  • Customer Service Administrator

    4 weeks ago

    Mascot, Australia KONE Full time

    Great benefits and remuneration - Base + 12.5% super + bonus Work with industry-leading products and technology Free Parking & Gym access onsite At KONE, you'll find innovation that goes somewhere. We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to...

  • Customer Service Administrator

    6 days ago

    Mascot, Australia 201 KONE Elevators Pty Ltd Full time

    Great benefits and remuneration - Base + 12.5% super + bonus Work with industry-leading products and technology Free Parking & Gym access onsite At KONE, you'll find innovation that goes somewhere. We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to...

  • Customer Service Administrator

    5 days ago

    Mascot, Australia Kone Full time

    Great benefits and remuneration - Base + 12.5% super + bonus:- Work with industry-leading products and technology:Free Parking & Gym access onsiteAt KONE, you'll find innovation that goes somewhere.We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push...

  • Customer Service Administrator

    5 days ago

    Mascot, Australia Kone Full time

    Permanent role Monday to Friday Free Onsite undercover Parking and free gym onsite Career Progression in a global organisation with a strong focus on training, safety, and qualityAt KONE, we bring buildings to life.Look around and you'll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential...

  • Customer Service Administrator

    6 days ago

    Mascot, Australia 201 KONE Elevators Pty Ltd Full time

    Great benefits and remuneration - Base + 12.5% super + bonusWork with industry-leading products and technologyFree Parking & Gym access onsiteAt KONE, you'll find innovation that goes somewhere.We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries,...

  • Customer Service Administrator

    4 weeks ago

    Mascot, Australia 201 KONE Elevators Pty Ltd Full time

    Great benefits and remuneration - Base + 12.5% super + bonusWork with industry-leading products and technologyFree Parking & Gym access onsiteAt KONE, you'll find innovation that goes somewhere.We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries,...

  • Customer Service Administrator

    3 weeks ago

    Mascot, Australia 201 KONE Elevators Pty Ltd Full time

    Great benefits and remuneration - Base + 12.5% super + bonusWork with industry-leading products and technologyFree Parking & Gym access onsiteAt KONE, you'll find innovation that goes somewhere.We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries,...

  • Customer Service Administrator

    2 months ago

    Mascot, Australia Cross Check Australasia Pty Ltd Full time

    High Performance & Innovative Products - Focus on Customer Support - Premium Brand - Plumbing & Building Solutions **The Company** Our client is leading the way with their fresh new way of thinking and a new generation of sustainable, premium quality plumbing and building associated products that are distributed globally for use within the healthcare,...

  • Customer Service

    2 weeks ago

    Mascot, Australia Kone Full time

    Permanent role Monday to Friday - Free Onsite undercover Parking and free gym onsite - Career Progression in a global organisation with a strong focus on training, safety, and quality At KONE, we bring buildings to life. Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an...

  • Service Administrator

    2 weeks ago

    Mascot, Australia Employment Hero Full time

    The service administrator role sits within MPower’s Service Division, responsible for the installation, servicing, and maintenance of emergency standby generator systems and UPS systems to over 200 customers across NSW. Reporting to the Service Manager, this is a fast-paced customer-facing role, for a highly organised individual. MPower’s customers...

  • Customer Service

    6 days ago

    Mascot, Australia Kone Full time

    Permanent role Monday to Friday Free Onsite undercover Parking and free gym onsite Career Progression in a global organisation with a strong focus on training, safety, and qualityAt KONE, we bring buildings to life.Look around and you'll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential...

  • Service Administrator

    3 weeks ago

    Mascot, Australia Avis Budget Group Full time

    **About the role**: As Service Administrator you will complete all administrative tasks in relation to the maintenance and damage of our fleet, for all Brands across NSW, in a timely and efficient manner. This role will directly report to the Workshop Manager. **Key accountabilities**: **General** - Answering phone enquiries and providing breakdown...

  • Admin & Customer Service

    4 weeks ago

    Mascot, Australia Murrays Full time

    **Administration / Customer Service Team Member** **Sydney** - Frontline customer service role - Genuine career path and competitive salary - Can be in Sydney, Melbourne, Gold Coast, Brisbane, or Canberra - Part time and full time roles available We are looking for team members who can support our national sales & reservations team. The role includes...

  • Customer Service Officer

    4 days ago

    Mascot, Australia Temp & Agnew Pty Ltd Full time

    Hybrid work ( 3 days from home after training) - Full time, Permanent role - 65K-68K+Super The company: A leading dental / healthcare company is looking for a proactive Customer Service officer to join there team The Role - Handle inbound calls from customers inquiring about products, return merchandise, and quotes. - Answer all inbound calls and complete...

  • Service Administrator

    5 days ago

    Mascot, Australia Avis Budget Group Full time

    About the role:As Service Administrator you will complete all administrative tasks in relation to the maintenance and damage of our fleet, for all Brands across NSW, in a timely and efficient manner. This role will directly report to the Workshop Manager.Key accountabilities:General Answering phone enquiries and providing breakdown assistance when necessary....

  • Admin & Customer Service

    6 days ago

    Mascot, Australia Murrays Full time

    Administration / Customer Service Team Member Sydney Frontline customer service role Genuine career path and competitive salary Can be in Sydney, Melbourne, Gold Coast, Brisbane, or Canberra Part time and full time roles availableWe are looking for team members who can support our national sales & reservations team. The role includes reception duties,...

  • Customer Service Officer

    6 days ago

    Mascot, Australia Temp & Agnew Pty Ltd Full time

    Hybrid work ( 3 days from home after training) Full time, Permanent role 65K68K+SuperThe company:A leading dental / healthcare company is looking for a proactive Customer Service officer to join there teamThe Role Handle inbound calls from customers inquiring about products, return merchandise, and quotes. Answer all inbound calls and complete outbound calls...