Customer Service Administrator

4 weeks ago

Mascot, Australia KONE Full time

Great benefits and remuneration - Base + 12.5% super + bonus Work with industry-leading products and technology Free Parking & Gym access onsite

At KONE, you'll find innovation that goes somewhere.

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

The future of work is flexibility

At KONE we believe that creating flexibility in where, when and how we work will help us to engage and retain our people. With flexible working we can increase the diversity in our teams as well as improve the well-being of our employees. Having listened to our employees and candidates, KONE Australia and New Zealand launched our Flexible Work Framework and Guide in April of 2022. The majority of our office-based teams have adopted a hybrid model with 3 days in the office per week. Don't hesitate to reach out to the Talent Acquisition Team () for more information on KONE's approach to flexible work.

At KONE, we bring buildings to life.

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.

Why this role?

KONE Australia is looking for a Customer Service Administrator to join our team in Mascot, Sydney . This team thrives on servicing our internal & external customers to the very best of their abilities, in a timely manner.

The Customer Service Administrator role is the voice of KONE, focusing administrative support related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting. He/ She provides administrative support for salespersons and supervisors, enabling them to maximise the time spent with customers.

What will you be doing?

Supports Sales staff with contract creation for new maintenance contracts Process maintenance contract cancellation requests and inform billing Administrator when invoice cancellation or credit note creation is required Carries out data checks and quality audits for new contracts Assists in contract and Sales order creations for public bids Support Sales team with proposal creation for Public Tenders Take ownership of customer queries and follow up to get a resolution Support in customer data maintenance Provides reports for Key Accounts Manages safety and site access documents of site personnel

What are we looking for?

Previous experience working in a fast-paced customer service environment. Passion for providing excellent customer service is essential. Attentions to Detail following procedures and guidelines Excellent communication and interpersonal skills Organisational skills, multitasker, and an ability to effectively prioritise tasks with deadlines Sound computer skills including proficiency with Microsoft Office suite Professional and confident manner to liaise directly with clients - internally and externally Positive, pro-active and solution focused attitude SAP, Salesforce system knowledge is advantageous but not essential.

There’s so much more to KONE than you may realise.

The breadth of our business means career pathways both local and abroad. You’ll be inspired by what’s possible, using each new experience as a stepping stone to where you want to go.

Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.

This role is being sourced directly by KONE. We respectfully request no agency approaches.

Customer Service Administrator