CRM Specialist

7 months ago

Sydney, Australia Sephora Full time

At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people's lives through the unlimited power of beauty.

As part of the LVMH family, Sephora's excellence, innovation, and entrepreneurial spirit have made us the world's leading beauty retailer growing twice faster than the market. Across Australia and New Zealand, we have circa 30 stores, a growing online platform and we plan to grow this year on year. Not only do we have stores we also have a head office based in Sydney CBD. Sephora has a diverse number of roles to offer.

Sparked by energy and excitement, our passion is contagious. So, if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.

**While at Sephora, you'll enjoy...**
- Numerous pathways for career opportunities
- As a leading beauty retailer, backed by the LVMH luxury brand we have mobility opportunities within Sephora and across the Maison’s.
- Flexible work arrangements with an office in Sydney CBD and the ability to work from home
- Free products throughout the year along with monthly store discounts up to 45% off
- Paid Parental Leave, Birthday Leave & Personal Leave, Mental Health wellbeing programs, Long Service Awards
- Fun social calendar with numerous events including Sephora Press Day, Annual Conference, Brand Events & monthly HQ themed events
- Life Insurance
- Fortnightly Pay + Super + Bonus

**The Opportunity**:
The role of the CRM Specialist is to understand our customers and provide insights to engage them effectively across all of our touch points. This position will play a key role in defining and implementing the CRM & Loyalty strategy for Australia and New Zealand and will play a fundamental role in developing analytical sophistication.

**You’ll shine here if you enjoy**
- Managing and implementing the overarching CRM communication strategy for the ANZ business
- Identifying audience trends and purchase behaviours to develop segmentation strategies across multiple marketing channels
- Managing Sephora’s loyalty program, including sourcing of rewards from our brands and external partners.
- Developing and executing marketing campaigns to promote Sephora’s loyalty program to new and existing members.
- Developing customer loyalty strategies to increase engagement and maximise customer lifetime value
- Managing the CRM platform for the ANZ business, developing customer lifecycle journeys across owned digital channels
- Developing the Active Member and customer acquisition targets for the ANZ business.
- Being accountable to deliver daily, weekly and monthly reporting and insights, both recurring and ad hoc
- Developing and maintaining the customer profile reports for the business.

**We would love to hear from you if you**:

- 4-5 years of marketing experience, out of which at least 2 in CRM
- Strong commercial acumen, preferably with retail and e-commerce experience
- Have the ability to communicate complex ideas with clarity for stakeholders at all levels
- SQL, Big Query and relational database proficiency
- Strong presentation and consulting skills
- Working knowledge of digital marketing technologies, experience with Salesforce Marketing Cloud (desirable)

You can **unleash your creativity,** because we've got disruptive spirit. You can** learn and evolve,** because we empower you to be your best. You can **be yourself,** because you are what sets us apart. **This, is the future of beauty. Reimagine your future, at Sephora.**

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

  • CRM Specialist

    3 months ago

    Sydney, Australia Digital Downunder Full time

    CRM Specialist **30th September, 2024** In this role, you will be responsible for managing CRM systems, optimising client interactions, and ensuring the successful execution of CRM initiatives on behalf of clients. You will work closely with cross-functional teams to enhance customer engagement, retention, and satisfaction for various brands and...

  • CRM Specialist

    6 months ago

    Sydney, Australia Bulgari Full time

    Position **About the Role** The role of a BVLGARI CRM Specialist ensures a client-centric Omnichannel approach by recruiting new clients and developing the existing clients through the definition, implementation and management of the global CRM program. Profile **Role Expectations**: - CRM: Promote, develop and manage the implementation of CRM...

  • CRM Specialist

    7 months ago

    Sydney, Australia SustainRecruit Full time

    **Classification**: Marketing **Job Location**: - Sydney NSW**Contract Type**: Full Time **Salary**: **The Company**: A well-known global retail brand, is looking for a CRM Specialist to join their team. An opportunity to work for a major player, a brand your friends and family know and love. - We offer our employees a hybrid work week, so you can...

  • CRM Specialist

    6 months ago

    Sydney Central Business District, Australia u&u Recruitment Partners Full time

    About the Company This organisation is a leading force in the sporting entertainment industry. Driven by innovation and excellence, this is an incredible opportunity for a CRM Specialist who is looking to join an organisation with ambitious growth targets and exciting plans for the future. About the Role This role will be responsible for leading CRM...

  • CRM Marketing Specialist

    2 months ago

    Sydney, Australia AXR Full time

    A purpose led and sustainably driven organisation Use your CRM platform expertise and create personalised campaigns Contribute to the health and wellbeing of all Australians The Company:This is a not-for-profit organisation dedicated to advancing one of Australia’s key industries through innovation, research, and strategic partnerships. Their mission is...

  • Application Specialist

    1 month ago

    Sydney, Australia Ashurst Full time

    Job Title Application Specialist - CRM ...

  • CRM Data Specialist

    4 months ago

    Sydney, Australia Library Council of NSW Full time

    **State Library of New South Wales** **CRM Data Specialist** **Digital Experience Division** **Clerk Grade 5/6** - New role managing and maintaining the whole of Library CRM database - Full time temporary until 30 June 2026 - Competitive remuneration package up to $115,654 p.a. (package includes salary between $93,295 - $102,941 p.a., plus employer’s...

  • CRM & Automation Specialist

    6 months ago

    Sydney, Australia The Reload Group Full time

    Come and join one of Australia's Top 10 Best Places to Work in the Media & Marketing Industry! As Reload's CRM & Automation Specialist, you'll be immersed in the world of data and communications. You'll find yourself working on retention focused, CRM marketing campaigns and automations for a mix of ecommerce, B2C and B2B clients. **This position will be a...

  • CRM Campaign Specialist

    7 months ago

    Sydney, Australia u&u Recruitment Partners Full time

    About the Company This business provides everything you could possibly need for some of the most important members of your family. With offerings available via eCommerce or physical stores, they are the most trusted and well respected retailer in their field. About the Role End to end campaign development, execution and reporting; Data management; Skills...

  • Marketing Specialist

    4 months ago

    Sydney, Australia VGW Full time

    **CRM Marketing Specialist** **VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.** **We have an exciting opportunity for a CRM Marketing Specialist to join our CRM team in Sydney.** In this role you will support the Real Time team in producing first class communications that are...

  • Product Specialist

    7 months ago

    Sydney, Australia WiseTech Global Full time

    **Product Specialist - CRM**: At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. Our customers use our software to run their global logistics businesses and part of this end to end solution is our CRM module. As a product specialist, you see our customers challenges as...

  • CRM Lifecycle Specialist

    7 months ago

    Sydney, Australia Montu Full time

    **Company Description** Montu is Australia’s largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience - whether it’s by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain...

  • CRM Platform Specialist

    2 months ago

    Sydney, Australia Montu Full time

    **Company Description** Montu is one of Australia's leading health tech businesses and a leader in alternative health services. With operations in Australia and Europe, we take a technology-first approach to reshaping the landscape for suppliers, practitioners, pharmacies and patients. Montu operates a fully integrated, end-to-end ecosystem of healthcare...

  • CRM Campaign Specialist

    3 weeks ago

    Sydney, Australia Montu Full time

    **Company Description** Montu is one of Australia's leading health tech businesses and a leader in alternative health services. With operations in Australia and Europe, we take a technology-first approach to reshaping the landscape for suppliers, practitioners, pharmacies and patients. Montu operates a fully integrated, end-to-end ecosystem of healthcare...

  • Sugar CRM Cleanse

    6 months ago

    Sydney, Australia Onset Full time

    SugarCRM Cleanse Specialist Location: New South Wales (NSW) Duration: 2-4 weeks contract, immediate start Job Overview: **Responsibilities**: **Data Management and Data Integrity**: Develop and implement robust processes for maintaining clean data upon entry and exit from the CRM system. **Customer Engagement and Renewals Engagement Strategy**: Enhance...

  • Product Specialist CRM

    6 months ago

    Sydney, Australia WiseTech Global Full time

    At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. Our customers use our software to run their global logistics businesses and part of this end to end solution is our CRM module. As a product specialist, you see our customers challenges as opportunities. You use your knowledge...

  • Lifecycle CRM Strategist

    2 months ago

    Sydney, New South Wales, Australia Compare Club Full time

    Customer Lifecycle CRM SpecialistAbout the Role

  • CRM Specialist

    7 months ago

    Sydney, Australia The Talent Mill Full time

    **Now Hiring | Italian Luxury House | Sydney** The Brand | We are searching for a well-connected RTW Style Advisor to join our client who is one of the most luxurious brands in the world. With a renowned product category of RTW, Accessories, Leather goods, and Footwear - this Italian fashion house is known for its luxurious and exclusive approach to...

  • CRM Platform Specialist

    7 months ago

    Sydney, Australia GenesisCare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Your life’s best work! As the CRM Platform Specialist, you will join our global CRM Enterprise Systems team to deliver high quality system, process, and administrative support of the...

  • Head of CRM

    7 months ago

    Sydney, Australia Dabble Full time

    Dabble is an online sports and racing bookmaker (licensed by the NTRC), formed in 2020 and embracing the scale up journey. Our aim is to disrupt the game with a truly immersive socialised betting experience designed to provide evolutionary entertainment to our punters via genuine interaction and engagement. Our brand ethos, “share the experience”, means...