CRM Lifecycle Specialist

6 months ago

Sydney, Australia Montu Full time

**Company Description**
Montu is Australia’s largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience - whether it’s by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain management tools.

Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the medical cannabis experience, from patient care through to pharmacy dispensing, clinical education, product development, wholesale distribution and more.

Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running - with revenue growth of over 26,000% and 9,000% - Montu is now the largest business of its kind outside North America.

This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane.

Reporting into the CRM Automation Manager, the role of a Lifecycle Specialist is to support the development, execution, and continuous refinement of multi-channel patient campaigns and lifecycle communications that drive patient activation, engagement and retention.

The Lifecycle Specialist will analyse and report on campaign performance data to improve and optimise key metrics and campaigns. Additionally, this role will assist with the development and implementation of processes, procedures and documentation for efficient and effective use of key marketing-automation platforms.

**Delivery and Execution**
- Work collaboratively with business stakeholders interpreting brief requirements for delivery
- Work collaboratively with your squad to ensure delivery expectations are clear and on time for delivery
- Manage the scheduling, building, copy, testing, and deployment of patient communications across lifecycle, campaigns, research and surveys.
- Manage delivery progress in workflow tool and team channels

**Marketing Automation**
- Configure and launch complex, data-driven patient journeys exercising good judgement and strong decision-making.
- Provide technical support and recommendations on conditional logic, segmentation and topics related to Marketing Automation tools, as well as troubleshooting issues.
- Assist in maintaining our CRM and Marketing Automation tools, best practices and procedures, including data management, privacy standards and system updates.

**CRM Strategy, Engagement and Retention**
- Map patient journey (contact strategy) and key moments that will deliver a best-in-class patient experience and commercial outcomes.
- Develop the campaign framework & content journeys that will deliver customer engagement and interactions that deepen the relationship.
- Identify opportunities for patient segmentation, personalised communications and optimisation.

**Qualifications**
- 3+ years experience working in CRM, lifecycle or marketing automation roles
- Experience using enterprise-level ESP, CRM or Marketing Automation tools e.g. Braze, Salesforce Marketing Cloud, Oracle Marketing Cloud.
- Experience with Braze is highly desirable.
- Strong understanding of creative and production best practice process across eDM and SMS
- Experience developing and implementing CRM strategy and optimising customer lifecycle journeys
- Experience with accurately interpreting briefs, thinking critically on the best way to achieve campaign outcomes, and building high quality, innovative campaigns

**Additional Information**
You’ll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.

Other benefits include:

- Unlimited access to the SAGED and Greenhouse learning platforms.
- Discounts with over 450 retailers through the Merit Reward and Recognition platform.
- Competitive salary and package.
- Full time, work-from-home role.
- Access to co-working spaces in Sydney, Melbourne and Brisbane.
- Mental health support through our wellbeing platform, Unmind
- Being part of one of the fastest-growing industries in Australia while improving the lives of hundreds of thousands of patients.

LI-NL1
- We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience._

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