Marketing & Communications Manager

5 months ago

Brisbane, Australia Hyatt Regency Brisbane Full time

Summary

**About Hyatt Regency**

Hyatt Regency hotels and resorts are designed around the power of meaningful connections. Hyatt Regency brand offers a one-stop experience that puts everything guests need right at their fingertips, and provides space to work, engage and relax.

Located on Queen Street Mall, five-star Hyatt Regency Brisbane is a premium retreat in the heart of Brisbane’s Central Business District and premium shopping mall. The hotel features 292 well-appointed guestrooms with modern décor, two food and beverage experiences; Lennons Restaurant and Bar and Hibiscus Room, along with 100sqm of flexible meeting space at Executive Studios on lobby level and newly designed event venue within Hibiscus Room is an impressive 300sqm of unique space with natural light from the break out terrace. Other facilities include 24-hour fitness centre and our iconic outdoor 20-metre infinity pool ideal for unwinding after a day’s work, shopping or exploring Brisbane.

Our Hotel Story ~ Our hotel rests on land where First Nations peoples met, traded and celebrated some 35,000 years ago. Today we honour our past and ensure the modern traveler will once more meet, rest and thrive in our care.

**About the Role**

This role is a Full Time reporting to the Director of Sales & Marketing and be responsible for total Marketing solutions across all platforms to include while not limited to, PR & Communication function and activations for our hotel.

**Main Responsibilities include but are not limited to**:

- Creating proactive promotional programs to generate revenue into all areas of the hotel including Rooms, Food & Beverage and Events business
- You will be a Strategic Marketing leader; passionate about data and reviewing of our offerings
- Working closely with the Area Digital team & Agency alongside our Cluster Revenue team and you will critique and analyse data and outcomes of packages, promotions and adjust as needed
- Building media relationships to deepen connection in community and host key media hotel events on a regular basis
- Build social media awareness and engagement across all platforms, engage with and host influencers that best fit our location and brand
- Management of all 3rd party or hotel reputation platforms including Medallia (feedback), Trip Advisor, OTA, media > guest related if required with leadership
- Lead and drive Food & Beverage outlet and event marketing meetings and outcomes
- Manage hotel database, direct marketing activities & e-marketing initiatives
- Social Media content creation & management experience, scheduling in advance and on sharing content

**Requirements**:

- Experience with Adobe Creative Suite, specifically InDesign
- Relevant experience a hotel environment or previous experience servicing multiple departments and platforms; media experience is highly regarded
- Flexibility around working days and hours as required by the business, on occasion you may be required to host key stakeholders in the evening or weekend
- High level of both written and verbal communication, speaking to brand tone and with creative flair
- Ability to work to tight deadlines when required

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces. Hyatt Regency Brisbane itself has been nominated for many awards Nationally and within Queensland; each time highly regarded for its people and leadership.

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