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Operations Manager

4 months ago

Brisbane, Australia Auto Masters Australia PTY LTD Full time

Excellent opportunity to join a leading brand in the automotive industry.
- Highly competitive salary, company vehicle & formal management training on offer
- A career opportunity with a supportive and proactive management team

**About the role**:

- Reporting to the QLD State Manager, you will be responsible for supporting the Auto Masters franchise network in QLD to conduct their contractual business in accordance with the terms and conditions of the franchise agreements.
- As the Operations Manager you will require strong technical and diagnostic skills to train and support the QLD network.
- You will understand and ensure adherence to the Auto Masters Quality Assurance Manual and Operations and Administration procedures.
- Measure and assist with sales and KPI targets across the QLD network as directed.
- Maintain the Quality Assurance System.
- Ensure all stores are maintaining a safe, clean, and optimum working environment for staff and customers, as per the Auto Masters Policy and Procedures.
- Assist the State Manager as directed in the set up and opening of new stores and the transition of existing stores.
- Investigate, negotiate, and work with suppliers to ensure commercial terms.
- Foster best practice relationships between Head Office and the QLD franchise network.
- Actively promote the Auto Masters brand and image.
- Conduct store audits and ensure all statutory requirements are in place and Licensing is up to date.
- Provide operational and training support on the AMWOS DMS.
- Assist in Manager inductions and in-store training.
- Support the QLD network in the recruitment and training of key staff.
- Ensure honesty, efficiency, quality and adherence to all Auto Masters systems and procedures at all stores.

**What we offer**:

- Highly competitive salary
- A fully maintained company vehicle.
- Mobile Phone
- Laptop
- Corporate credit card
- Formal management training
- Fantastic long-term career opportunity with an expanding automotive group

**About you**:

- You will have an Automotive mechanical trade, which will allow you to provide technical support as required.
- You will be results driven and have a good understanding of the financial and commercial aspects required to run financially successful operations within the automotive industry.
- A collaborative and engaging approach to managing teams and people in previous roles.
- Proven experience in a similar role requiring a high level of leadership, customer engagement, motivating and developing of teams, with excellent communication and managerial skills.
- You will have outstanding customer service skills, and be solution focused to franchisees, store managers and customers.
- Previous experience in managing multiple automotive service centres, stores or similar and a proven track record in sales management and growing the financial targets of the stores within the automotive industry is a must.