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2 months ago
About Connect Personnel
Connect Personnel is a leading recruitment agency that specializes in connecting top talent with innovative companies. Our mission is to revolutionize the way businesses find and hire the best candidates.
Job Summary
We are seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for leading and mentoring our Customer Support, Field Service, and Field Delivery teams. You will develop and implement processes and strategies to deliver best-in-class customer services, oversee financial performance, and identify and assess potential risks to the operations.
Key Responsibilities
- Leadership and Team Management
- Lead and mentor the Customer Support, Field Service, and Field Delivery teams.
- Set performance targets, execute strategies defined by the senior leadership team, and promote a positive and collaborative work environment.
- Process Development and Improvement
- Develop and implement processes and strategies to deliver best-in-class customer services.
- Create processes for implementing field support and service in new locations, including international markets.
- Continuously evaluate and improve existing processes and procedures to enhance efficiency, quality, and customer satisfaction.
- Financial Performance and Budgeting
- Oversee the financial performance of the Customer Support, Field Service, and Field Delivery Departments.
- Budgeting, forecasting, and cost management to ensure that the operations are profitable and align with the financial goals of the organisation.
- Risk Management and Issue Resolution
- Identify and assess potential risks to the operations and implement strategies to mitigate those risks effectively.
- Work with the senior management team to address any operational issues and implement solutions to improve overall performance.
About You
We are looking for a highly skilled and experienced Operations Manager who possesses the following qualifications:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- At least 5 years of experience in an operations management role.
- Strong leadership and management skills, with experience in leading teams to achieve results.
- Proven experience in developing and implementing processes and procedures to improve operational efficiency.
- Excellent project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
- Strong problem-solving and analytical skills, with the ability to identify and address operational issues and implement solutions.
- Excellent communication and interpersonal skills with the ability to work effectively with all levels of the organisation.
