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Customer Coordinator

4 months ago

Hunter Valley, Australia WesTrac Full time

**_At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More._**

**About the role**

Due to projected growth, our Hydraulics Workshop is seeking a resourceful Customer Coordinator

The Hydraulics Workshop is responsible for maintaining, servicing, and overhauling hydraulic components of CAT equipment. With customers ranging from internal workshops to mine sites across NSW, our team aims to provide a level of service like no other. In this newly created role, the Customer Coordinator will work alongside skilled tradespeople, support staff and supervisors to exceed expectations.

This is a full time permanent position based at Tomago.

**Key Responsibilities**
- Ability to triage customer enquiries and provide appropriate solutions for their requirements in a timely manner
- Provide high level support and oversight of work to customers
- Assist the workshop with Safety Compliance
- Providing general administrative support to the workshop
- Maintain and assist with stakeholder support and management

**About You**
- Previous experience in a high-level customer service role with exposure to a service-based business
- Exceptional customer service skills with the ability to effectively build and maintain successful working relationships
- Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
- Demonstrated experience in prioritising tasks and managing time effectively
- Resilient, resourceful and solutions focussed with highly developed attention to detail
- Highly developed technological skills

**More than just a Career**

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

- Competitive remuneration
- Job security and serious potential for advancement
- Refer a friend program - work alongside your mates and receive $1000 for each successful referral, $3000 for trades
- Annual Remuneration and performance review
- Fitness Passport for the whole family
- Income protection with 24/7 coverage
- 12 weeks paid parental leave
- Ability to purchase additional annual leave

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.

For further information regarding this role, please contact Kate on 0483 160 369.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
- At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._