Manager, Shared Services Hub

2 weeks ago

Greater Perth WA, Australia Southern Cross University Full time

Full-time, continuing opportunity
- Located at our beachside Gold Coast Campus
- Base salary ranges from $99,711 - $108,268 per annum, plus 17% super

**About** us**:
Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

**About the opportunity**:
The Manager, Shared Services Hub is a key leadership role within Southern Cross Universitys Student Administration Services, responsible for providing leadership and guidance to the Client Service team. The Manager will play a critical role in delivering client-focused services to University students at all stages of the student life-cycle, promoting a cohesive and collegial environment, and driving excellence in service delivery.

Your core responsibilities will include:

- Lead and motivate the Client Service Team to deliver exception student centric services.
- Work collaboratively with Client Service Managers at SCU campuses to ensure coordinated and consistent service delivery.
- Monitor and review service performance based on evidence-based measures with a focus on quality.
- Undertake and promote continuous analysis and evaluation of systems, business processes, team functions, services, performance and design and implement change to improve service provision.
- Develop and maintain Client Service team documentation, including procedures and processes, to ensure effective and responsive service delivery.
- Manage resource planning, staff development, and leave requirements.
- Work with stakeholders to plan, prioritize, and achieve operational and strategic goals, promoting a client service perspective to process improvement initiatives.

**About you**:
You will be a motivated and experienced administrative professional with a passion for delivering and promoting exceptional client service. More specifically, you will have:

- A relevant degree and at least four years of tertiary administrative experience, or equivalent.
- Proven analytical and problem-solving skills, with ability to apply, interpret and communicate complex processes and policies.
- Experience leading a team in a dynamic client service focused environment.
- High-level communication and interpersonal skills, with stakeholder engagement expertise.
- Strong planning, organizational, and time management skills, with ability to manage competing priorities.

**Salary and benefits**:
Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:

- Full-time, continuing (permanent)
- Located at Gold Coast, QLD 4225. Generous relocation support available.
- HEW Level 7. The base salary ranges from $99,711 - $108,268 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $126,674.

Find out more about working at SCU by visiting Why Work at SCU.

**Application requirements**:
Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia. Employer visa sponsorship is not available for this position.

**Further information**:
Additional information is available in the position description or by contacting:
Name: Ms Donna Moffitt, Director, Student Administration Services

**Closing Date: 11.30pm AEST, 8 July 2024**
- Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located. _

**Together, we are Transforming Tomorrow.**:
Position description

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